[Work From Home] Call Center Team Lead- Remote- Part Time
No experience needed! We offer full training for our new Call Center Team Lead- Remote- Part Time- Weekends! The role is situated in Remote, offering a fantastic work environment. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is a competitive salary, reflecting our commitment to attracting the best. ร ร About the position
The Call Center Team Lead position at Atrius Health is a part-time remote role focused on providing leadership during weekend shifts. The role involves managing incoming calls, assisting patients with appointment management, and ensuring high-quality customer service. The ideal candidate will have experience in a call center environment and be able to work collaboratively within a healthcare setting to enhance patient care.
Responsibilities
รย Lead the call center team during weekend shifts to ensure effective patient support.
,
รย Manage incoming calls and assist patients with appointment scheduling and care management.
,
รย Provide exceptional customer service and problem-solving support to strengthen patient-clinician relationships.
,
รย Facilitate communication and coordination among interdisciplinary care teams.
,
รย Ensure clear verbal and written communication to improve patient access and understanding.
Requirements
รย Minimum of two years of customer service experience in a call center environment.
,
รย Experience with scheduling and managing high call volumes (70+ calls per day).
,
รย Proficiency in using electronic medical records (EMR) and EPIC or similar technology.
,
รย Strong problem-solving, multi-tasking, and time management skills.
,
รย High School diploma or equivalent required; a bachelor's degree is preferred.
Nice-to-haves
รย Experience working in a Pediatric Department.
,
รย Familiarity with patient-related documents and healthcare terminology.
Benefits
รย Up to 8% company retirement contribution
,
รย Generous Paid Time Off
,
รย 10 paid holidays
,
รย Paid professional development
,
รย Generous health and welfare benefit package Apply Job!ร Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now
The Call Center Team Lead position at Atrius Health is a part-time remote role focused on providing leadership during weekend shifts. The role involves managing incoming calls, assisting patients with appointment management, and ensuring high-quality customer service. The ideal candidate will have experience in a call center environment and be able to work collaboratively within a healthcare setting to enhance patient care.
Responsibilities
รย Lead the call center team during weekend shifts to ensure effective patient support.
,
รย Manage incoming calls and assist patients with appointment scheduling and care management.
,
รย Provide exceptional customer service and problem-solving support to strengthen patient-clinician relationships.
,
รย Facilitate communication and coordination among interdisciplinary care teams.
,
รย Ensure clear verbal and written communication to improve patient access and understanding.
Requirements
รย Minimum of two years of customer service experience in a call center environment.
,
รย Experience with scheduling and managing high call volumes (70+ calls per day).
,
รย Proficiency in using electronic medical records (EMR) and EPIC or similar technology.
,
รย Strong problem-solving, multi-tasking, and time management skills.
,
รย High School diploma or equivalent required; a bachelor's degree is preferred.
Nice-to-haves
รย Experience working in a Pediatric Department.
,
รย Familiarity with patient-related documents and healthcare terminology.
Benefits
รย Up to 8% company retirement contribution
,
รย Generous Paid Time Off
,
รย 10 paid holidays
,
รย Paid professional development
,
รย Generous health and welfare benefit package Apply Job!ร Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now