Work at Home Beauty Customer Service Specialist on behalf of Sephora
About IntouchCX
IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team that’s all-in on making brands thrive, we’re setting the bar in quality-driven support.
Position: Work at Home Beauty Customer Service Specialist on behalf of Sephora
Rate: $18.00/hr
IntouchCX is looking for a Work at Home Beauty Customer Service Specialist on behalf of our Global Beauty-Retailer client Sephora. This position is perfect for any individual inspired by the world of skincare, color, fragrance, body, smile care, and hair care. The ideal candidate will provide concierge level customer service, make product recommendations, and connect with others about Sephora’s products and services. In this role, you will be representing the world's leading beauty provider as an advisor to customers via inbound voice, emails, and chat.
Note: All applications, interviews, orientation and training will be done virtually. IntouchCX will also provide all hardware and equipment necessary.
Work at Home Beauty Customer Service Specialist on behalf of Sephora, you will…
• Provide exceptional solutions for requests / inquiries that come through phone and chat softwares, while working remotely from home
• Demonstrate Sephora standards by providing exceptional personalized service to clients
• Fulfill client requests by processing transactions, completing transactions, or forwarding client requests to the correct team for resolution
• Maintain composure, professionalism and work efficiently when dealing with disappointed clients
• Be punctual and adhere to all schedules and deadlines
• Proactively engage the Sephora.com website and knowledge base to provide client solutions
• Possess ability to have a flexible work schedule, including nights and weekends
• Perform other duties as assigned
• Have excellent verbal/written communication skills
• Be computer/technology savvy
• Be experienced in E-commerce and online shopping
• Have a passion for the beauty industry
• Provide a luxurious client experience through a professional, upbeat and engaging tone
• Demonstrate empathy with clients during a challenging situation
• Display a positive, confident attitude for tackling new challenges and initiatives
• Maintain adherence to key performance indicators (KPI)
• Be detail oriented/organizational
• Successfully pass a background check
Work at Home Beauty Customer Service Specialist on behalf of Sephora, you have…
• The ability to come on-campus when necessary - we may need you to attend meetings, pick-up/drop-off equipment or attend special events from time-to-time
• The understanding that even though this is a WFH position, you must be located in Las Vegas
• 1-2 years experience in customer/sales service; preferably in cosmetic/beauty industry
• 1-2 years previous contact center experience.
• Excellent verbal and written communication skills.
• The ability to listen attentively and use the information provided by the customer to tailor responses and actions to meet the customer’s specific needs.
• The ability to serve customers using your strong customer service and decision making skills
• An outgoing and friendly personality.
• Able to provide a luxurious client experience through tone, word selection, and commitment to client satisfaction both through written and verbal communication
• Organizational skills and the ability to perform tasks with accuracy and timeliness
• Must be computer literate and internet savvy; E-commerce and online shopping experience preferred
• Flexibility to work in a dynamic shift environment - weekends and evening shifts may be required.
• Ability to type 30-35 WPM minimum with accuracy
Availability: Full-time contract
Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!
IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
U.S Department of Labor Posters
Apply tot his job
Apply To this Job
IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team that’s all-in on making brands thrive, we’re setting the bar in quality-driven support.
Position: Work at Home Beauty Customer Service Specialist on behalf of Sephora
Rate: $18.00/hr
IntouchCX is looking for a Work at Home Beauty Customer Service Specialist on behalf of our Global Beauty-Retailer client Sephora. This position is perfect for any individual inspired by the world of skincare, color, fragrance, body, smile care, and hair care. The ideal candidate will provide concierge level customer service, make product recommendations, and connect with others about Sephora’s products and services. In this role, you will be representing the world's leading beauty provider as an advisor to customers via inbound voice, emails, and chat.
Note: All applications, interviews, orientation and training will be done virtually. IntouchCX will also provide all hardware and equipment necessary.
Work at Home Beauty Customer Service Specialist on behalf of Sephora, you will…
• Provide exceptional solutions for requests / inquiries that come through phone and chat softwares, while working remotely from home
• Demonstrate Sephora standards by providing exceptional personalized service to clients
• Fulfill client requests by processing transactions, completing transactions, or forwarding client requests to the correct team for resolution
• Maintain composure, professionalism and work efficiently when dealing with disappointed clients
• Be punctual and adhere to all schedules and deadlines
• Proactively engage the Sephora.com website and knowledge base to provide client solutions
• Possess ability to have a flexible work schedule, including nights and weekends
• Perform other duties as assigned
• Have excellent verbal/written communication skills
• Be computer/technology savvy
• Be experienced in E-commerce and online shopping
• Have a passion for the beauty industry
• Provide a luxurious client experience through a professional, upbeat and engaging tone
• Demonstrate empathy with clients during a challenging situation
• Display a positive, confident attitude for tackling new challenges and initiatives
• Maintain adherence to key performance indicators (KPI)
• Be detail oriented/organizational
• Successfully pass a background check
Work at Home Beauty Customer Service Specialist on behalf of Sephora, you have…
• The ability to come on-campus when necessary - we may need you to attend meetings, pick-up/drop-off equipment or attend special events from time-to-time
• The understanding that even though this is a WFH position, you must be located in Las Vegas
• 1-2 years experience in customer/sales service; preferably in cosmetic/beauty industry
• 1-2 years previous contact center experience.
• Excellent verbal and written communication skills.
• The ability to listen attentively and use the information provided by the customer to tailor responses and actions to meet the customer’s specific needs.
• The ability to serve customers using your strong customer service and decision making skills
• An outgoing and friendly personality.
• Able to provide a luxurious client experience through tone, word selection, and commitment to client satisfaction both through written and verbal communication
• Organizational skills and the ability to perform tasks with accuracy and timeliness
• Must be computer literate and internet savvy; E-commerce and online shopping experience preferred
• Flexibility to work in a dynamic shift environment - weekends and evening shifts may be required.
• Ability to type 30-35 WPM minimum with accuracy
Availability: Full-time contract
Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!
IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
U.S Department of Labor Posters
Apply tot his job
Apply To this Job