Wireless Wi-Fi Engineer - Network Engineer II
Position Overview
We are seeking a Remote Wireless Network Engineer to support Managed Network Environments (MNE) and Managed Wi-Fi deployments across hospitality, entertainment, and large public venue environments including hotels, arenas, and conference centers.
This role will focus on providing break/fix support for enterprise wireless infrastructure, including routers, switches, wireless access points (APs), and Wi-Fi controllers. The ideal candidate will have a demonstrated history of troubleshooting network issues across OSI Layers 1-3 in high-density wireless environments and be comfortable supporting mission-critical networks remotely.
Key Responsibilities
• Provide remote support for Managed Wi-Fi environments in hotels, arenas, and large venue deployments
• Troubleshoot network connectivity issues across OSI Layers 1-3
• Diagnose and resolve issues related to:
• Routers
• Switches
• Wireless Access Points (APs)
• Wi-Fi Controllers
• Support configuration and troubleshooting of VLANs in wireless network environments
• Utilize packet capture tools (e.g., Wireshark) for network analysis and issue resolution
• Perform break/fix troubleshooting for wireless and wired network infrastructure
• Conduct root cause analysis on outages and performance issues
• Collaborate with internal engineering teams to resolve network incidents
• Document support activities, troubleshooting steps, and resolutions
Required Qualifications
• Demonstrated experience troubleshooting enterprise wireless networks in a break/fix environment
• Strong understanding of TCP/IP networking and OSI Layers 1-3
• Experience supporting routers, switches, and wireless infrastructure
• Experience troubleshooting VLAN configurations
• Ability to support high-density wireless deployments remotely
• Strong analytical and problem-solving skills
Preferred Qualifications
• Experience with:
• Ruckus Wireless
• Cisco Wireless
• Cisco Meraki APs and Controllers
• Packet capture and analysis experience using Wireshark
• Experience with automation tools or scripting languages such as:
• Python
• Bash
• Experience supporting hospitality or large venue network environments
• Relevant certifications such as CWNA, CCNA, or equivalent
Schedule
• Primary Shift Options:
• 10:00 AM - 6:00 PM EST
• 12:00 PM - 8:00 PM EST
• Standard 5x8 schedule
• On-Call Rotation:
• Every 4th week (or 5th depending on team size)
• 8:00 PM - 8:00 AM EST
• P1 emergencies and outage support only
• Weekend standby required during on-call rotation
• Secondary escalation support provided by Senior Engineer
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We are seeking a Remote Wireless Network Engineer to support Managed Network Environments (MNE) and Managed Wi-Fi deployments across hospitality, entertainment, and large public venue environments including hotels, arenas, and conference centers.
This role will focus on providing break/fix support for enterprise wireless infrastructure, including routers, switches, wireless access points (APs), and Wi-Fi controllers. The ideal candidate will have a demonstrated history of troubleshooting network issues across OSI Layers 1-3 in high-density wireless environments and be comfortable supporting mission-critical networks remotely.
Key Responsibilities
• Provide remote support for Managed Wi-Fi environments in hotels, arenas, and large venue deployments
• Troubleshoot network connectivity issues across OSI Layers 1-3
• Diagnose and resolve issues related to:
• Routers
• Switches
• Wireless Access Points (APs)
• Wi-Fi Controllers
• Support configuration and troubleshooting of VLANs in wireless network environments
• Utilize packet capture tools (e.g., Wireshark) for network analysis and issue resolution
• Perform break/fix troubleshooting for wireless and wired network infrastructure
• Conduct root cause analysis on outages and performance issues
• Collaborate with internal engineering teams to resolve network incidents
• Document support activities, troubleshooting steps, and resolutions
Required Qualifications
• Demonstrated experience troubleshooting enterprise wireless networks in a break/fix environment
• Strong understanding of TCP/IP networking and OSI Layers 1-3
• Experience supporting routers, switches, and wireless infrastructure
• Experience troubleshooting VLAN configurations
• Ability to support high-density wireless deployments remotely
• Strong analytical and problem-solving skills
Preferred Qualifications
• Experience with:
• Ruckus Wireless
• Cisco Wireless
• Cisco Meraki APs and Controllers
• Packet capture and analysis experience using Wireshark
• Experience with automation tools or scripting languages such as:
• Python
• Bash
• Experience supporting hospitality or large venue network environments
• Relevant certifications such as CWNA, CCNA, or equivalent
Schedule
• Primary Shift Options:
• 10:00 AM - 6:00 PM EST
• 12:00 PM - 8:00 PM EST
• Standard 5x8 schedule
• On-Call Rotation:
• Every 4th week (or 5th depending on team size)
• 8:00 PM - 8:00 AM EST
• P1 emergencies and outage support only
• Weekend standby required during on-call rotation
• Secondary escalation support provided by Senior Engineer
Apply tot his job
Apply To this Job