West Coast Account Manager
Why Customer Success at Steno Is Different Own the client relationship from start to finish - manage accounts with precision and accountability Keep client engagements on track - schedule jobs, handle reschedules, cancellations, and service additions while meeting client deadlines Be the problem-solver - prevent issues before they escalate, handle high-priority requests, apply critical thinking to workflows, and make sure nothing falls through the cracks Communicate like a pro - keep clients, court reporters, and internal teams in the loop every step of the way Work with cutting-edge tools - navigate cloud-based platforms like Google Workspace, Slack, and Steno's internal operations systems Your voice actually matters - AMs at Steno are heard, and feedback is actively sought, taken seriously, and turned into real change Collaboration is built in - a supportive team structure keeps individual workload manageable and ensures you're never working in a silo Shape the product and culture - every AM is encouraged to contribute ideas that influence how we operate, and the individuality you bring to the team is celebrated, not just tolerated You'll crush this role if you have 3+ years of Account Management or Customer Success experience in legal services, a talent for building strong client relationships, and the ability to communicate and influence at all levels - including executive leadership. You're tech-savvy, a quick learner, and comfortable juggling multiple projects without losing sight of the details. You bring excellent listening and communication skills, a critical thinking mindset, and the flexibility to thrive in a fast-paced, ever-evolving startup environment. Application Information Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs. Applicants needing special assistance or accommodations for interviews or website access should contact us at [email protected]. Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system. Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven’t received an expected communication, check your spam. Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.