Weekend Part-Time Customer Service Representative
Who is QRM:
Quality Resource Management, LLC (QRM) is an inbound call center focused on customer service, & benefits compliance, succeeding in becoming a valued and growing resource in a pool of clientele with over 1000 companies. QRM has been awarded Great Place to Work twice! We are seeking a highly motivated, production-driven, and team-oriented individual to join our Operations team.
QRM is seeking a Customer Service Representative (CSR) that will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time.
This is a part-time position working approximately 3-29 hours per week. The needed times for the role are listed below in CST, you choose the shift that works for you within these times! This is a remote position working from your home office.
ย TBD
Duties/Responsibilities:
ย Customer Service and Claim Intake
ย Provides positive customer service and technical expertise through prompt, accurate, and courteous response to customer information needs.
ย Offers empathy and support to customers during the claim process.
ย Collects and documents all claim details provided by the customer into the claim accurately.
ย Identifies and resolves customer issues by adhering to clients-specific handling instructions.
ย Utilizes call scripting to ensure consistency and efficiency in handling customer claims and inquiries.
ย Punctuality and Reliability
ย Remains available for extended hours or additional shifts during peak periods or emergency situations to provide critical support.
ย Adheres to break and lunch schedules to maintain productivity and ensure consistent customer service coverage.
ย Successfully demonstrates QRM's core values
ย Customer first: fulfills customer needs with compassion
ย Self-motivated: takes initiative and commits to the task at hand
ย Teamwork: promotes unity over self
ย Continuous improvement: strives for daily growth
Required Skills/Abilities:
ย Language Skills
ย Ability to read and interpret documents such as police and accident reports. Ability to write routine correspondence and detailed accident descriptions. Ability to project a confident, clear, and professional telephone presence. Ability to provide feedback verbally and written in a positive, professional manner.
ย Bi-lingual in Spanish Preferred
ย Computer Skills
ย To perform this job successfully, an individual should have knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel and type at least 40wpm.
Education and Experience:
ย High School Diploma or general education degree (GED) required.
ย 1-2 years of quality assurance experience preferred.
Network Requirements:
ย Upon hire a Speed Test must be run from the computer the individual will be working from (www.speedtest.net).
ย Ethernet connection is not required, however strongly recommended.
ย Must be on a private network, not allowed to work in public locations.
ย No VPNs are allowed, as logins must happen in the US.
Benefits/Compensation:
ย Competitive compensation
ย 20+ hours per week
ย Ancillary Benefits: Eligible 1st day of month following 60 days of employment.
ย Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
ย Less than 20 hours per week
ย Ancillary Benefits: Eligible 1st day of month following 60 days of employment.
ย Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
ย 401K: Eligible after 6 months of employment
ย PTO: Eligible after 90 days of employment
ย Employee Assistance Program
#LI-Remote
Apply Now
Quality Resource Management, LLC (QRM) is an inbound call center focused on customer service, & benefits compliance, succeeding in becoming a valued and growing resource in a pool of clientele with over 1000 companies. QRM has been awarded Great Place to Work twice! We are seeking a highly motivated, production-driven, and team-oriented individual to join our Operations team.
QRM is seeking a Customer Service Representative (CSR) that will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time.
This is a part-time position working approximately 3-29 hours per week. The needed times for the role are listed below in CST, you choose the shift that works for you within these times! This is a remote position working from your home office.
ย TBD
Duties/Responsibilities:
ย Customer Service and Claim Intake
ย Provides positive customer service and technical expertise through prompt, accurate, and courteous response to customer information needs.
ย Offers empathy and support to customers during the claim process.
ย Collects and documents all claim details provided by the customer into the claim accurately.
ย Identifies and resolves customer issues by adhering to clients-specific handling instructions.
ย Utilizes call scripting to ensure consistency and efficiency in handling customer claims and inquiries.
ย Punctuality and Reliability
ย Remains available for extended hours or additional shifts during peak periods or emergency situations to provide critical support.
ย Adheres to break and lunch schedules to maintain productivity and ensure consistent customer service coverage.
ย Successfully demonstrates QRM's core values
ย Customer first: fulfills customer needs with compassion
ย Self-motivated: takes initiative and commits to the task at hand
ย Teamwork: promotes unity over self
ย Continuous improvement: strives for daily growth
Required Skills/Abilities:
ย Language Skills
ย Ability to read and interpret documents such as police and accident reports. Ability to write routine correspondence and detailed accident descriptions. Ability to project a confident, clear, and professional telephone presence. Ability to provide feedback verbally and written in a positive, professional manner.
ย Bi-lingual in Spanish Preferred
ย Computer Skills
ย To perform this job successfully, an individual should have knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel and type at least 40wpm.
Education and Experience:
ย High School Diploma or general education degree (GED) required.
ย 1-2 years of quality assurance experience preferred.
Network Requirements:
ย Upon hire a Speed Test must be run from the computer the individual will be working from (www.speedtest.net).
ย Ethernet connection is not required, however strongly recommended.
ย Must be on a private network, not allowed to work in public locations.
ย No VPNs are allowed, as logins must happen in the US.
Benefits/Compensation:
ย Competitive compensation
ย 20+ hours per week
ย Ancillary Benefits: Eligible 1st day of month following 60 days of employment.
ย Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
ย Less than 20 hours per week
ย Ancillary Benefits: Eligible 1st day of month following 60 days of employment.
ย Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
ย 401K: Eligible after 6 months of employment
ย PTO: Eligible after 90 days of employment
ย Employee Assistance Program
#LI-Remote
Apply Now