Weekend Member Support Representative (11:30am-8pm EST, Friday-Tuesday)

Calibrate is looking for a Weekend Member Support Representative to deliver exceptional care to members through multiple channels, including phone support. The role involves efficiently managing inbound member calls, responding to inquiries, and providing accurate answers and information.RequirementsHigh school degree or equivalent requiredSelf-starter with the ability to hold yourself accountable in a remote working environmentStrong verbal and written communication skillsPrevious experience in hospitality, member services, or customer support, ideally at an early-stage startupHigh level of creativity with problem-solving and troubleshootingAdaptable and flexible to changing priorities, SLAs, workflows and organizational changesStrong time management and organizational skills with the ability to prioritize and self-motivate to achieve and exceed personal, team and department SLAs and goalsGreat active listening skills with a focus on empathyAbility to work under pressure, with an escalated membersStrong work ethic and ability to remain positive with day to day impact on the workloadEnjoys working both independently and collaboratively as part of a remote teamAble to multitask by conducting phone conversations while documenting details of the call and moving the call forwardImpeccable attention to detailMultilingual skills a plus, but not requiredBenefitsAttractive salaries with opportunities for equity in our early-stage, high-growth companyGenerous paid time off policyMedical, dental, and vision benefit optionsCalibrate-funded disability and basic life insuranceAccess to several wellness programsEmployee Assistance Program through PrudentialRemote-first ways of working, with the flexibility to work from any stateCompetitive paid parental leave programOriginally posted on Himalayas

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