Wayfair: Virtual Designer

Remote Full-time
Description:
• Deliver on sales and service KPIs, productivity standards, through one on one virtual design consultations
• Comfort with working remotely and ability to navigate multiple software applications, 3rd party and proprietary tools to provide customers with recommendations for their budget, style and space
• Create elevated designs for customers using preferred design tools to create moodboards, 2D floor plans, products lists, and style inspiration
• Leverage your sales and interior design expertise in the furniture space to help navigate our customers through their design needs and purchases
• Stay informed with marketplace and design industry trends. Guide customers through their questions on product features and functionality, style and product coordination, and sample requests
• Efficiently manage your time and always put the customer experience first
• Ask great questions that allow you to provide a complete sales solution for your customers
• Exemplify a positive and... professional attitude on a daily basis with customers and your team members
• Bring a willingness to share innovative ideas and solutions to continuously improve team operations
• Engage in a high energy, focused and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations
• Grow through world class training and continuous career development. You’ll be trained on our offerings, software, processes and supplier customizations and offerings
• Manage your pipeline via Salesforce CRM
Requirements:
• 2+ years of sales experience required (preferably in a design related environment), 4+ years preferred
• Interior design certification or degree, 1 year of Interior design experience preferred
• Passion for great customer service and a drive to exceed sales targets
• Understanding of basic design principles including spatial planning, fabric selection, interior design styles and trends
• Strong organization, self-motivation, communication and relationship management skills
• Track record of thriving in a fast paced and changing environment
• Strong desire to see the teams around you succeed
• Demonstrated use of technology to drive business results, affinity for virtual communication and video conferencing
• Ability to maintain internet speeds of 25Mbps+ (download) and 5+ (upload) to support voice traffic and HTTPS web traffic using a hardwire ethernet internet connection (no WiFi)
• Dedicated private workspace (Wayfair provides all necessary computer equipment)
• Proficiency in Google and Microsoft Office applications and technical acumen to learn new business systems
• Bachelor’s degree or college diploma equivalent preferred
Benefits:
• Get matched with a continuous stream of customers without spending money on sales & marketing and without commuting to meetings or appointments
• 401K matching, health insurance, partnerships with gyms and fitness studios
• Employee discounts at Wayfair and local businesses
• Collaborative work environment and team culture
• Sales contests for additional earning potential

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