Warehouse Customer Service Representative
About the position
Responsibilities
• Collects data and performs statistical analysis.
• Maps and documents processes.
• Independently identifies process gaps; recommends and implements process improvement.
• Develop a thorough, effective, and timely continuous improvement plan to drive value for our customers.
• Drive process improvement activities to achieve tangible improvement in the key business metrics of safety, quality, delivery, cost, and employee development.
• Manages and completes high impact CI projects across the operation that lead to improved business results.
• Assesses CI initiatives and provides input and recommendations on future activities.
• Support start-ups, retrofits and expansions including pricing inputs, go-live and steady state certifications.
• Identify and support Automation projects.
• Regularly interacts with account Management and/or customer(s).
• Demonstrate a high level of competency in wide range of engineering methods, Lean tools, and quality standards.
• Coach employees in the use and implementation of CI, Quality Assurance, & Lean principles.
• Applies engineering methodologies/tools to improve distribution and/or transportation operations.
• May supervise continuous improvement engineering and quality professionals.
• Participate in employment decisions (hire, coach) and manage performance.
• Effective facilitation and execution of Value Stream Maps & Kaizen Events.
• Provide regular reports of data and actions to measure progress against the site objectives.
• Makes Inventory and/or Supply Chain strategy recommendations.
Requirements
• Bachelor's degree (Engineering, Business, Supply Chain) and seven (7) years or more related work experience in the Warehousing, Transportation, or Manufacturing industry required; or Master's degree (Industrial Engineering, Business Administration, or Supply Chain Management) and five (5) year related experience.
• Microsoft Office Suite skills with emphasis on Access, Excel and PowerPoint & Visio expert required.
• Proficiency in developing and managing: Leader Standard Work, Visual Management Systems and Management Accountability Systems, Plan-Do-Check-Act (PDCA), Value Stream Mapping, Kaizen, 5S/Workplace Organization intermediate required.
• Understanding and experience in core engineering and data analysis functions (slotting, utilization, labor planning, layouts, metrics, etc.) advanced required.
• Lean Six Sigma certification required.
Nice-to-haves
• Data visualization (PowerBI, Tableau) and database programming (SQL, DAX, etc.) intermediate preferred.
• Warehouse design tools such as CAD (e.g. AutoCAD); slotting (e.g. Slot3D), Predetermined Motion and Time Systems and methods (e.g. MOST); Warehouse Management Systems (e.g. Manhattan Scale), and Labor Management Systems advanced preferred.
• Knowledge of material handling solutions and automation types such as: powered industrial truck (PIT) applications; racking and other storage solution designs, packaging equipment; conveyor and sortation equipment; and other automation solutions (e.g. AS/RS) advanced preferred.
• cPMP, ISO/QMS preferred.
• American Production Inventory Control Society (APICS) and/or Supply Chain Logistics Certification preferred.
Benefits
• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance and disability insurance options.
• Paid time off for vacation, illness, bereavement, family and parental leave.
• Tax-advantaged 401(k) retirement savings plan.
Apply Now
Apply Now
Responsibilities
• Collects data and performs statistical analysis.
• Maps and documents processes.
• Independently identifies process gaps; recommends and implements process improvement.
• Develop a thorough, effective, and timely continuous improvement plan to drive value for our customers.
• Drive process improvement activities to achieve tangible improvement in the key business metrics of safety, quality, delivery, cost, and employee development.
• Manages and completes high impact CI projects across the operation that lead to improved business results.
• Assesses CI initiatives and provides input and recommendations on future activities.
• Support start-ups, retrofits and expansions including pricing inputs, go-live and steady state certifications.
• Identify and support Automation projects.
• Regularly interacts with account Management and/or customer(s).
• Demonstrate a high level of competency in wide range of engineering methods, Lean tools, and quality standards.
• Coach employees in the use and implementation of CI, Quality Assurance, & Lean principles.
• Applies engineering methodologies/tools to improve distribution and/or transportation operations.
• May supervise continuous improvement engineering and quality professionals.
• Participate in employment decisions (hire, coach) and manage performance.
• Effective facilitation and execution of Value Stream Maps & Kaizen Events.
• Provide regular reports of data and actions to measure progress against the site objectives.
• Makes Inventory and/or Supply Chain strategy recommendations.
Requirements
• Bachelor's degree (Engineering, Business, Supply Chain) and seven (7) years or more related work experience in the Warehousing, Transportation, or Manufacturing industry required; or Master's degree (Industrial Engineering, Business Administration, or Supply Chain Management) and five (5) year related experience.
• Microsoft Office Suite skills with emphasis on Access, Excel and PowerPoint & Visio expert required.
• Proficiency in developing and managing: Leader Standard Work, Visual Management Systems and Management Accountability Systems, Plan-Do-Check-Act (PDCA), Value Stream Mapping, Kaizen, 5S/Workplace Organization intermediate required.
• Understanding and experience in core engineering and data analysis functions (slotting, utilization, labor planning, layouts, metrics, etc.) advanced required.
• Lean Six Sigma certification required.
Nice-to-haves
• Data visualization (PowerBI, Tableau) and database programming (SQL, DAX, etc.) intermediate preferred.
• Warehouse design tools such as CAD (e.g. AutoCAD); slotting (e.g. Slot3D), Predetermined Motion and Time Systems and methods (e.g. MOST); Warehouse Management Systems (e.g. Manhattan Scale), and Labor Management Systems advanced preferred.
• Knowledge of material handling solutions and automation types such as: powered industrial truck (PIT) applications; racking and other storage solution designs, packaging equipment; conveyor and sortation equipment; and other automation solutions (e.g. AS/RS) advanced preferred.
• cPMP, ISO/QMS preferred.
• American Production Inventory Control Society (APICS) and/or Supply Chain Logistics Certification preferred.
Benefits
• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance and disability insurance options.
• Paid time off for vacation, illness, bereavement, family and parental leave.
• Tax-advantaged 401(k) retirement savings plan.
Apply Now
Apply Now