Vulnerability Response Lead

Business Initiative/Purpose: (Goal, Business Impact, Accomplishments from the work) • Lead the implementation and ongoing management of ServiceNow Vulnerability Response. Owns process design, automation strategy, controls, and dashboarding to drive effective vulnerability management across the organization. Role Responsibilities:(what they will be doing) • Define and manage workflows, SLAs, and escalation paths. • Coordinate with Security, IT Operations, and Business Units. • Identify and implement automation opportunities (e.g., ticket enrichment, auto-assignment, closure validation). • Ensure controls are in place for data integrity and workflow accuracy. • Build and maintain dashboards for leadership and operational teams. • Track and report key metrics (e.g., time to remediate, SLA compliance, vulnerability aging). • Develop training materials and run enablement sessions. • Drive adoption through communication and change management. Must Have Skills/Prior Experiences: (Vendor should not submit any candidate that does not have these skills/prior experience.) • Bachelor's or Master’s degree in Mathematics, Data Science, Statistics, Computer Science, Engineering, or related field. • Background in vulnerability management, SecOps, or GRC. • Familiarity with ServiceNow Vulnerability Response and integrations (e.g., Tenable, Qualys). • Experience with automation and dashboarding in ServiceNow. • Strong communication and stakeholder management skills. EEO “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.” Apply tot his job