VP, Product Management - CRM and Operating Systems, Remote
The VP, Tech Product Management (CRM and Operating Systems) is a strategic role that leads our enterprise CRM build, our field tooling & our non-SAAS operational tools. This leader will be responsible for developing, leading, and managing the product team that defines goals, builds product roadmaps and develops detailed requirements for our internal operating system. This role partners closely with our SVP of Growth, our SVP of Customer Success and our broader Performance team. This leader plays a key role as Aledade grows - they will help the organization to improve, standardize and make more efficient the processes we need to scale our impact.
Primary Duties:
• Own product management of our enterprise CRM build, partnering with our Growth, Sales and other teams using the platform, developing and executing on the product roadmap to support the broader enterprise,
• Lead product team which builds and improves employee-facing operational tools including practice launch, configuration, program opt in and contract & rostering
• Inform the development of service delivery models, tailoring each model to unique customer needs and experience; partner with operational teams outside of the Product org (including Growth, Performance, Strategic Payor Partnerships) to ensure we have end-to-end processes and tools which support accurate data
• Collaborate with other members of the Product, Tech and Analytics teams to build integrated solutions
• Partner with our SVP, Customer Success and the broader Performance team to standardize and systematize delivery processes and playbooks across the national network to drive increased efficiency and revenue.
• Lead a high-performing and highly engaged team to drive positive culture transformation and employee engagement as evidenced by employee engagement scores.
Minimum Qualifications:
• Bachelor’s Degree with 15+ years of experience in healthcare product management
• 7+ years of experience with Salesforce or related CRM / operational scaled implementations, ideally including owning an internal implementation
• Master’s degree or other advanced degree(s) in business, health administration and/or public policy, or other relevant fields.
Preferred Knowledge, Skills, and/or Abilities:
• Track record of success in achieving scalable outcomes via national franchise models, with a focus on the use of technological tools to scale.
• Strong vision and belief in tech-enablement of the company’s products to enable consistent results at scale and reduced operating costs.
• Demonstrated ability to develop and lead high performing and collaborative teams.
• Strong leadership, communication, and interpersonal skills, with the ability to successfully navigate and manage relationships across all levels, both upward and downward.
Who We Are:
Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of payers, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives, and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.
What Does This Mean for You?
At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents, and domestic partners Robust time off plan 21 days of PTO in your first year 2 Paid Volunteer Days & 11 paid holidays
12 weeks paid Parental Leave for all new parents
6 weeks paid sabbatical after 6 years of service
Educational Assistant Program & Clinical Employee Reimbursement Program
401(K) with up to 4% match
Stock options
And much more!
At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop, and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants
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Primary Duties:
• Own product management of our enterprise CRM build, partnering with our Growth, Sales and other teams using the platform, developing and executing on the product roadmap to support the broader enterprise,
• Lead product team which builds and improves employee-facing operational tools including practice launch, configuration, program opt in and contract & rostering
• Inform the development of service delivery models, tailoring each model to unique customer needs and experience; partner with operational teams outside of the Product org (including Growth, Performance, Strategic Payor Partnerships) to ensure we have end-to-end processes and tools which support accurate data
• Collaborate with other members of the Product, Tech and Analytics teams to build integrated solutions
• Partner with our SVP, Customer Success and the broader Performance team to standardize and systematize delivery processes and playbooks across the national network to drive increased efficiency and revenue.
• Lead a high-performing and highly engaged team to drive positive culture transformation and employee engagement as evidenced by employee engagement scores.
Minimum Qualifications:
• Bachelor’s Degree with 15+ years of experience in healthcare product management
• 7+ years of experience with Salesforce or related CRM / operational scaled implementations, ideally including owning an internal implementation
• Master’s degree or other advanced degree(s) in business, health administration and/or public policy, or other relevant fields.
Preferred Knowledge, Skills, and/or Abilities:
• Track record of success in achieving scalable outcomes via national franchise models, with a focus on the use of technological tools to scale.
• Strong vision and belief in tech-enablement of the company’s products to enable consistent results at scale and reduced operating costs.
• Demonstrated ability to develop and lead high performing and collaborative teams.
• Strong leadership, communication, and interpersonal skills, with the ability to successfully navigate and manage relationships across all levels, both upward and downward.
Who We Are:
Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of payers, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives, and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.
What Does This Mean for You?
At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents, and domestic partners Robust time off plan 21 days of PTO in your first year 2 Paid Volunteer Days & 11 paid holidays
12 weeks paid Parental Leave for all new parents
6 weeks paid sabbatical after 6 years of service
Educational Assistant Program & Clinical Employee Reimbursement Program
401(K) with up to 4% match
Stock options
And much more!
At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop, and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants
Apply tot his job
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