VP, Operational Risk Management

Job Description: • Provide direction and leadership to the Operational Risk Management Department and Program in support of LoanCare’s business objectives and goals. • Maintain and evolve the Operational Risk Management Department, including staffing, organizational structure, influence and productivity, to scale risk management capabilities to support LoanCare’s growth and innovation. • Maintain the operational risk management framework, policies, procedures, and controls. • Manage and update the inventory of operational processes, associated risks, and internal controls. • Execute control testing to validate the design and operational effectiveness of internal controls. • Lead and ensure execution of the company’s Risk and Control Self-Assessment program and ongoing reporting. • Conduct independent operational risk assessments. • Establish and monitor Key Risk Indicators (KRIs). • Identify emerging risks and implement proactive mitigation strategies. • Perform root cause analysis of operational losses and ensure implementation of corrective actions as appropriate. • Develop and maintain detailed operational process flows aligned with written procedures and controls. • Collaborate with IT Risk Management and Service Provider Oversight teams to address technology, data, and service provider oversight related risks. • Monitor and ensure maintenance of adequate insurance coverage for LoanCare, including periodic reviews and renewals. • Monitor and report levels of concentration, counterparty, and model risk. • Conduct and report results of physical security audits. • Provide executive-level reporting to senior management, risk committee, and board of managers. • Foster a strong risk culture across the organization through training and awareness. • All other duties as assigned. Requirements: • High School Diploma or equivalent. • Minimum 10+ years of experience in operational risk management within financial services, with at least 5 years in mortgage servicing or subservicing. • Proven leadership experience managing risk programs and cross-functional teams. • Proven track record in developing and implementing operational risk frameworks, including risk identification, assessment, mitigation, and monitoring. • Experience with risk control self-assessments (RCSA), key risk indicators (KRIs), and loss event data analysis. • Strong knowledge of applicable regulatory requirements and investor servicing guidelines. • Familiarity with subservicing models, client relationship management, and contractual obligations. • Strong understanding of federal and state mortgage regulations, including CFPB, RESPA, TILA, FDCPA, and investor guidelines (Fannie Mae, Freddie Mac, FHA, VA, USDA). • Experience managing compliance with GSE requirements and servicing standards. • Expertise in internal control design and testing, policy development, and audit coordination. • Familiarity with model risk management. • Excellent analytical, problem-solving, and decision-making skills. • Excellent verbal and written communication skills. • Advanced data analytics and risk modeling. • Familiarity with AI/automation in risk monitoring. • Ability to leverage technology for operational resilience. • Strong communication and presentation abilities for executive audiences. • Proficiency in risk management tools and servicing platforms (e.g., MSP). • Ability to multitask, organize, prioritize, and promptly research/resolve issues. • Strong quantitative, project management, and resource management skills. Benefits: • Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance • Time Off: Paid holidays, vacation, and sick leave • Retirement & Investment: Matching 401(k) plan and employee stock purchase plan • Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being • Employee Recognition: Programs that celebrate achievements and milestones • Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth. Apply tot his job