VP, Field Engineering
About the RoleWe are seeking a VP of Field Engineering to lead a global team of Technical Consultants, Migration Engineers, and Forward Deployed Engineers (FDEs) responsible for executing complex customer implementations post-sale.This team sits at the intersection of Professional Services, Product, and Partner Delivery, ensuring that customers, whether delivered internally or via partners, are successfully deployed and scaled on Nue.This role is critical to enabling a partner-led delivery model, where Field Engineering provides the deep technical expertise, tooling, and oversight required to ensure high-quality, scalable implementations across both internal and partner-led engagements.This is a hands-on execution leadership role, requiring deep expertise in Salesforce platform architecture, CPQ, Billing, and Quote-to-Cash systems.This role is expected to actively leverage AI tools, automation, and emerging agent-based workflows to drive productivity, improve decision-making, and scale impact. This includes using AI to accelerate problem solving, enhance team output, streamline operations, and identify opportunities for automation across delivery and execution.What You’ll DoOwn Post-Sales Technical Execution Own the technical success of all customer implementations post-saleEnsure:High-quality, scalable deploymentsOn-time, on-budget executionStrong technical outcomes across all engagementsAct as escalation point for:Complex technical challengesAt-risk implementationsAccountable for:Implementation successTechnical quality of deploymentsReduction in escalations and reworkLead Field Engineering OrganizationBuild and scale a global team of:Technical ConsultantsMigration EngineersForward Deployed EngineersEstablish hiring standards, training programs, career pathsSalesforce Platform & Technical Leadership Serve as a hands-on leader in:Salesforce platform architecture (Apex, data model, integrations)CPQ + Billing implementations on SalesforceIntegrations with ERP, Tax Services and other 3rd Party systemsEnsure all solutions are scalable, maintainable, and aligned with product best practicesThis role requires building and reviewing solutions on Salesforce, not just overseeing themForward Deployed Engineering Oversee FDE team responsible for solving complex, non-standard implementation challenges, and building custom extensions, integrations, and automationEnsure FDE work unblocks delivery, is reusable where possible, and feeds back into product improvementsMigration & Data ExecutionOwn data migration strategy and execution for CPQ, billing, subscriptions, historical dataReduce implementation risk and time-to-go-livePartner Delivery Enablement Enable partners to successfully deliver implementations by:Providing technical guidance, playbooks, and architecturesSupporting partner-led deployments on complex projectsActing as escalation layer for partner delivery issuesDefine and enforce:Technical standards for partner implementationsCertification and readiness requirementsOperational Excellence & ScaleOwn key execution metrics:Time-to-implementImplementation success rateEscalation rateRework / defect ratePartner delivery quality metricsStandardize on Implementation architectures, Technical playbooks and Migration frameworksUtilize AI tools and agent-based workflows to accelerate debugging, solution development, and customer issue resolution. Enable the team to use AI to build faster, solve complex technical problems, and improve execution quality across implementations.What You Bring10–15+ years of experience in technical consulting, implementation, or field engineering5+ years leading post-sales technical or delivery teamsDeep Salesforce platform expertise:ApexData modelingIntegrationsCPQ / Billing on SalesforceStrong understanding of Quote-to-Cash workflows and Enterprise SaaS implementationsProven ability to:Deliver complex implementationsScale technical execution teamsEnable partner deliveryNice to HaveExperience supporting:Partner-led delivery modelsGlobal/offshore delivery teamsBackground in:High-growth SaaS environmentsExperience with:Usage-based billing or complex pricing modelsWhy This RoleOwn the technical execution backbone of the companyCritical role in:Scaling deliveryEnabling partner-led growthDirect impact on:Customer successImplementation qualityTime-to-value