Voice Of The Customer Program Manager
About the position
We are seeking a dedicated Project/Program Manager II to join our dynamic team. This full-time role requires a commitment of 40 hours per week, with core hours from 9 AM to 5 PM or 8 AM to 4 PM, Monday through Friday. While the position is primarily remote, candidates should be available to visit our SEA41 office as needed for in-person sessions. Must be local to the Greater Seattle Area to be considered.
Responsibilities
ā¢ Coordinate and complete projects and programs, overseeing all aspects to ensure timely and efficient execution.
ā¢ Set deadlines, assign responsibilities, and monitor the progress of projects.
ā¢ Prepare detailed reports for upper management regarding the status of projects and programs.
ā¢ Work with multiple stakeholders, including internal teams, marketing, and QA, to provide value and move projects forward.
ā¢ Engage in stakeholder management and project management, focusing on improving internal processes and streamlining operations.
ā¢ Be comfortable with data and reporting, following established guidelines to build out necessary reports.
ā¢ Lead and direct the work of others with creativity and autonomy, relying on extensive experience and judgment.
ā¢ Interact with teams developing new devices and features, providing insights and recommendations based on data analysis.
Requirements
ā¢ Bachelor's degree and 4-7 years of experience in project or program management.
ā¢ Proficiency in Excel and experience with program management and project management.
ā¢ Ability to analyze engagement trends and experience in marketing analytics.
ā¢ Familiarity with voice of customer/feedback programs and survey creation.
ā¢ Strong stakeholder management skills and the ability to work autonomously.
ā¢ Experience in basic data analysis and the ability to explain results.
Nice-to-haves
ā¢ Experience with Qualtrics or other survey platforms is a plus.
ā¢ Background in similar industries or previous experience with our organization is advantageous.
ā¢ Quick learning ability and a proactive approach to improving processes.
Benefits
ā¢ Medical, dental & vision
ā¢ Critical Illness, Accident, and Hospital
ā¢ 401(k) Retirement Plan ā Pre-tax and Roth post-tax contributions available
ā¢ Life Insurance (Voluntary Life & AD&D for the employee and dependents)
ā¢ Short and long-term disability
ā¢ Health Spending Account (HSA)
ā¢ Transportation benefits
ā¢ Employee Assistance Program
ā¢ Time Off/Leave (PTO, Vacation or Sick Leave)
Apply Now
Apply Now
We are seeking a dedicated Project/Program Manager II to join our dynamic team. This full-time role requires a commitment of 40 hours per week, with core hours from 9 AM to 5 PM or 8 AM to 4 PM, Monday through Friday. While the position is primarily remote, candidates should be available to visit our SEA41 office as needed for in-person sessions. Must be local to the Greater Seattle Area to be considered.
Responsibilities
ā¢ Coordinate and complete projects and programs, overseeing all aspects to ensure timely and efficient execution.
ā¢ Set deadlines, assign responsibilities, and monitor the progress of projects.
ā¢ Prepare detailed reports for upper management regarding the status of projects and programs.
ā¢ Work with multiple stakeholders, including internal teams, marketing, and QA, to provide value and move projects forward.
ā¢ Engage in stakeholder management and project management, focusing on improving internal processes and streamlining operations.
ā¢ Be comfortable with data and reporting, following established guidelines to build out necessary reports.
ā¢ Lead and direct the work of others with creativity and autonomy, relying on extensive experience and judgment.
ā¢ Interact with teams developing new devices and features, providing insights and recommendations based on data analysis.
Requirements
ā¢ Bachelor's degree and 4-7 years of experience in project or program management.
ā¢ Proficiency in Excel and experience with program management and project management.
ā¢ Ability to analyze engagement trends and experience in marketing analytics.
ā¢ Familiarity with voice of customer/feedback programs and survey creation.
ā¢ Strong stakeholder management skills and the ability to work autonomously.
ā¢ Experience in basic data analysis and the ability to explain results.
Nice-to-haves
ā¢ Experience with Qualtrics or other survey platforms is a plus.
ā¢ Background in similar industries or previous experience with our organization is advantageous.
ā¢ Quick learning ability and a proactive approach to improving processes.
Benefits
ā¢ Medical, dental & vision
ā¢ Critical Illness, Accident, and Hospital
ā¢ 401(k) Retirement Plan ā Pre-tax and Roth post-tax contributions available
ā¢ Life Insurance (Voluntary Life & AD&D for the employee and dependents)
ā¢ Short and long-term disability
ā¢ Health Spending Account (HSA)
ā¢ Transportation benefits
ā¢ Employee Assistance Program
ā¢ Time Off/Leave (PTO, Vacation or Sick Leave)
Apply Now
Apply Now