Virtual Receptionist - Nursing Home coordinator
Xpress Wellness Urgent Care is seeking a qualified Virtual Medical Receptionist - Nursing Home Liaison to join our team. As the Virtual Patient Service Specialist is responsible for all front office duties, including e-mail correspondence, insurance verification and patient data integrity. The Virtual PSS acts as patient concierge for the NH facilities by providing excellent customer service to... patients and families. The employee will obtain registration data, provide "good faith estimates" of patient responsibility, communicate with patients, patient families, providers, and Nursing Facilities when required. Employee will ensure patient confidentiality at all times. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Responsibilities
Consistently provides superior internal and external customer service. Ensures patient flow runs smoothly and efficiently. Communicates effectively with patients, families, providers, and facilities
Obtains patient registration and insurance information. Promptly and accurately enters patient data into computer system
Verifies patient's insurance. Accurately enter/update patient information, communicates anticipated patient responsibility in accordance with patient's insurance plan
Follows all HIPAA guidelines and rules. Maintain proper personnel conduct and confidentiality of patent, staff, and physician information
Manages patient charts, arranges referrals when needed, and sends patient information and records as requested by other medical entities with a high level of initiative and integrity
Assists other staff when needed in a positive, team centered manner
Assist in scheduling and following up on provider referrals
Seeks out methods and practices to minimize financial risk
Contracts with auditing services to ensure proper financial monitoring and controls are compliant and up-to-date
Requirements
High school diploma or equivalent required
Excellent communication and interpersonal skills
Ability to multitask in a fast-paced environment
Strong organizational skills and attention to detail
Knowledge of medical terminology and procedures
Proficient in Microsoft Office applications and electronic medical record systems
2+ years of experience in a customer-centric role preferred
BLS certification preferred
Familiarity with or ability to understand insurance summary data preferred.
Benefits
Xpress Wellness offers a great working environment in state-of-the art urgent care facilities with the following perks:
Work-life balance with a flexible schedule
Competitive pay
Generous PTO
Health
Dental
Vision
Retirement package with employer match
Short-term disability + long-term disability options
Life insurance
Pay based on years' of experience starting at $15.38/hour
Apply Now
Responsibilities
Consistently provides superior internal and external customer service. Ensures patient flow runs smoothly and efficiently. Communicates effectively with patients, families, providers, and facilities
Obtains patient registration and insurance information. Promptly and accurately enters patient data into computer system
Verifies patient's insurance. Accurately enter/update patient information, communicates anticipated patient responsibility in accordance with patient's insurance plan
Follows all HIPAA guidelines and rules. Maintain proper personnel conduct and confidentiality of patent, staff, and physician information
Manages patient charts, arranges referrals when needed, and sends patient information and records as requested by other medical entities with a high level of initiative and integrity
Assists other staff when needed in a positive, team centered manner
Assist in scheduling and following up on provider referrals
Seeks out methods and practices to minimize financial risk
Contracts with auditing services to ensure proper financial monitoring and controls are compliant and up-to-date
Requirements
High school diploma or equivalent required
Excellent communication and interpersonal skills
Ability to multitask in a fast-paced environment
Strong organizational skills and attention to detail
Knowledge of medical terminology and procedures
Proficient in Microsoft Office applications and electronic medical record systems
2+ years of experience in a customer-centric role preferred
BLS certification preferred
Familiarity with or ability to understand insurance summary data preferred.
Benefits
Xpress Wellness offers a great working environment in state-of-the art urgent care facilities with the following perks:
Work-life balance with a flexible schedule
Competitive pay
Generous PTO
Health
Dental
Vision
Retirement package with employer match
Short-term disability + long-term disability options
Life insurance
Pay based on years' of experience starting at $15.38/hour
Apply Now