Virtual Question and Answer (Q&A) Agent – Pet Product Expert

Job Summary

Chewy is seeking a highly motivated and knowledgeable Virtual Question and Answer (Q&A) Agent to join our dynamic team. In this remote role, you will serve as a trusted pet product expert, providing timely, accurate, and engaging responses to customer questions across Chewys online platforms. You will be instrumental in enhancing the customer experience, building loyalty, and ensuring pet owners have the information they need to make informed decisions. This is an exciting opportunity for individuals passionate about pets, e-commerce, and delivering exceptional virtual customer support.
Key Responsibilities
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Respond promptly to customer inquiries via Chewys Q&A platform, providing clear, accurate, and helpful information on pet products and services.
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Research and stay updated on Chewys extensive product catalog, including nutritional, health, and lifestyle items for pets.
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Collaborate with internal teams to address complex questions or product-specific concerns.
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Monitor trending questions and identify recurring issues or gaps in product information.
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Maintain a professional and friendly tone in all communications to uphold Chewys customer-first values.
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Contribute to the development of knowledge base content, FAQs, and product guides.
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Track and report patterns in customer inquiries to help inform product improvements and training needs.
• Required Skills and Qualifications
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Exceptional written communication skills with the ability to explain complex information simply and clearly.
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Strong research skills and attention to detail.
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Ability to navigate and learn online platforms and tools quickly.
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Passion for pets and understanding of pet care, nutrition, and behavior.
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Comfortable working independently in a remote environment while meeting deadlines.
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Problem-solving mindset and ability to handle a high volume of inquiries efficiently.
• Experience
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Minimum of 1–2 years in a customer support, virtual assistance, or product expert role preferred.
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Experience in pet-related industries, retail, e-commerce, or health and wellness products is a plus.
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Familiarity with online Q&A, chat support, or community management platforms is beneficial.
• Working Hours
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This is a fully remote, work-from-home position.
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Flexible scheduling may be available, including evenings, weekends, or peak shopping periods, depending on business needs.
• Knowledge, Skills, and Abilities
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Proficient in typing and using digital communication platforms.
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Strong multitasking and time management skills.
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Ability to research and synthesize information quickly and accurately.
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Empathetic and patient approach toward customer inquiries.
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Ability to thrive in a fast-paced, dynamic environment with evolving product offerings.
• Benefits
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Competitive compensation with performance-based incentives.
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Comprehensive benefits package including health, dental, and vision coverage.
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401(k) retirement plan with company match.
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Paid time off and holiday pay.
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Employee discounts on Chewy products.
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Professional development and career growth opportunities.
• Why Join Chewy

At Chewy, we are driven by a love for pets and a commitment to making pet ownership joyful and easy. As a Virtual Q&A Agent, you will play a vital role in helping pet owners feel confident in their choices while working in a supportive, collaborative, and innovative environment. Join a company that values creativity, inclusivity, and a genuine passion for pets.
How to Apply

Interested candidates should submit their resume and a brief cover letter detailing their experience with pets, customer service, and product knowledge via Chewys careers portal. Selected candidates will be contacted for virtual interviews and a skills assessment to evaluate their product expertise and communication skills.

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