Virtual Part-Time Program Coordinator

BasePoint is looking for a compassionate and motivated Virtual Program Coordinator to join our Virtual Team! Description Who We Are At BasePoint, we believe every teen and young adult deserves hope, healing, and a future filled with possibility. Our mission is to empower individuals and families through compassionate, evidence-based care that is grounded in both clinical excellence and human connection. When you join our team, you become part of a community built on resilience, servant leadership, and the commitment to always ask: “What Would I Want for My Family?” What You’ll Do As an Virtual Program Coordinator, you will play a key role in creating an environment where patients and families feel supported, safe, and inspired to grow. You will: · Coordinate and manage virtual treatment sessions using Zoom, including creating and managing breakout rooms, assigning and moving patients between rooms, admitting participants from the waiting room, tracking attendance, and supporting overall session logistics. · Professionally answer phone calls and emails, delivering information and relaying messages as needed. · Uphold patient confidentiality with a deep understanding of HIPAA/HITECH regulations and maintain awareness of highly confidential and/or important documents received at the clinic as assigned. · Able to maintain professionalism in a variety of stressful situations. · Supervision of patients during virtual programming by providing line of sight or one-on-one care as directed. · Provides customer service that aligns with our mission, vision, and core values. · Demonstrates effective milieu management skills, which promote positive patient experiences. · Responsible for reporting all clinical, medical, or psychiatric concerns to the Assistant Clinical Director. · Assists with the arrival and dismissal of the virtual session process. · Employs appropriate crisis intervention and de-escalation techniques as required and according to policy and procedure. · Maintain current knowledge of the program and protocol (policy and procedures) guidelines. · Respond to requests for behavioral assistance and monitor patients during debriefings via telehealth. · Utilize cloud-based communication software—Outlook, Teams, Zoom, in addition to EMR and outcomes survey software daily. · Provides support and assistance with other duties as assigned. Every day, your work will help transform lives—building stronger minds, healthier families, and brighter futures. What We’re Looking For 1 year of office experience. Healthcare experience preferred. Strong customer service and the ability to handle multiple tasks. High School Diploma Are passionate about serving youth and families with integrity and compassion Thrive in a collaborative, mission-driven environment The BasePoint Difference – Our Core Values in Action Courage to Solve – We face challenges head-on, taking responsibility for solutions and acting with integrity. Spirit of Grit – We bring perseverance, endurance, and passion to everything we do—even when it isn’t easy. WWIWFMF (“What Would I Want for My Family”) – We deliver the kind of care we’d want for our own loved ones, ensuring the highest standard of excellence. Tend to Your Roses – We practice servant leadership, caring deeply for our people so they can flourish and thrive These values guide every decision, every interaction, and every step of our journey together. Why Join Us? At BasePoint, you won’t just have a job—you’ll have a mission. You’ll be part of a team that cares deeply for one another, that shows up every day with grit and compassion, and that never loses sight of the fact that the work we do changes lives. Apply today and become a vital part of a team where courage, grit, family, and care for one another make the difference. This position requires valid U.S. work authorization. The company does not provide visa sponsorship now or in the future. About the Company BasePoint Academy mission is to bring accessible, understandable, efficient and effective behavioral healthcare to our patients and their families. Our caring licensed counselors, social workers, nurse practitioners and psychiatrists have been providing state of the art patient centric care for over a decade. At BasePoint Academy, we are committed to providing the highest quality treatments utilizing evidence-based principles in a family oriented, safe environment. At BasePoint Academy, servant leadership is a philosophy in which the main goal of the leader is to serve. This is different from traditional leadership which typically employs a top-down leadership model. Our leaders put the needs of others first and help people develop and perform as highly as possible. This takes shape in all staff town halls, employee surveys, discussing company financials, employee recognition programs among many other initiatives. Employees are the most important people in the organization because they take care of our patients.