Virtual Medical Assistant (CST)
About Us: Heartbeat Health is the leading virtual-first cardiovascular care company in the country, providing patients with convenient, high-quality heart care through a combination of telemedicine, diagnostics, and virtual care programs. By leveraging real-time data and AI-powered insights, Heartbeat Health empowers providers and patients with personalized treatment plans, reducing hospitalizations and improving long-term heart health outcomes. Heartbeat Health is redefining how cardiovascular care is delivered in the digital age, led by our medical group of cardiologists, advanced practitioners, nurses, and care coordinators. About the Role: Heartbeat Health is seeking a Medical Assistant to join our virtual clinic Monday through Friday from 9:00-5:00 pm CST. Patient care: Receive Warm hand off of patients from internal and external call transfers Verify contact info Schedule first MD visit Establish plan for vitals Conduct initial KCCQ survey Obtain baseline vitals if able - to include weight Medication reconciliation Verify Medical history/diagnostics Arrange for lab draw Arrange for Diagnostics Prepare patients for physician visits. Connect with patients, ensure video and audio work, add interpreters as needed. Obtain signed consent. Obtain photos of insurance cards Clinical duties: Utilize translator services to communicate with non-English speaking patients Chart prep Initiate visit Document symptom's Record patient’s height, weight and vitals based on outside records or patient's self reported information. Identify and document the patient's preferred pharmacy in their chart under Profile. Maintain communication with provider, reporting information relevant to visit Administrative tasks: Schedule follow up appointments Appt confirmation calls for next day Chart checks Chart Prep for visits for the next day About You: Education : High school diploma or equivalent Certifications : Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification required Experience : 1-3 Years of experience as a Medical Assistant within Cardiology Experience with providing virtual care to patients Soft Skills: Exceptional people skills and a GREAT communicator Passion for delivering an outstanding patient experience Detail-oriented with a focus on processes Fast learner while being flexible and adaptable Outstanding organizational and multitasking abilities Self-driven and excited to support new technology About Our Culture: We are mission-driven : we're revolutionizing the way cardiovascular care is delivered We are fast-paced & agile : we move quickly, iterate often, and value experimentation We are remote-first : flexibility, autonomy, and trust are at the core of how we operate We care about diversity : diversity allows us to build an excellent patient experience We care about each other : we are stronger together through a culture of mutual respect and active support. We are an equal opportunity employer : we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status