Virtual Legal Assistant for Fast-Paced Traffic Ticket Law Firm

High-volume, fast-paced Florida traffic ticket and criminal defense law firm seeks a full-time legal assistant with excellent customer service and multitasking skills to work remotely from home. Main Responsibilities • Answer all incoming calls and respond to missed calls in a timely manner • Identify customer questions, concerns, and overall needs • Provide sufficient answers and solutions to all customer queries • Handle customer complaints respectfully and professionally • Redirect customers to attorney when appropriate • Generate leads for attorney by screening callers and identifying potential sales opportunities • Provide quotes and process payments • Data entry into Google Sheets and Client Relation Manager software • Prepare pleadings (“Notice of Appearance,” “Motions,” etc.) and electronically file them through the Florida e-Filling Portal • Obtain case updates and results from courthouses • Provide clients with case updates and results • Communicate with JA’s, State Attorneys, and courthouse as needed Qualifications • High school diploma or equivalent (GED) • Customer service experience required • Ability to handle large volume of calls • Excellent communication and multitasking skills • Outgoing and friendly personality Requirements Bilingual (must speak, read, and write English and Spanish fluently). Computer and smartphone with high-speed internet. Must download the application RingCentral, and be technology savvy, including experience with Microsoft Outlook, Word, and Google Sheets. A workspace free from noise and other distractions. Job Type: Full-time Pay: $15.00 per hour Work Location: Remote Apply tot his job