Virtual Customer Support Associate
Job Summary
Job Type: Full-Time
Salary: $15 – $20 per hour
Company: Stellar Support Solutions
Location: Remote
Benefits: Flexible working hours, health insurance, paid time off, and professional development opportunities.
Description
Stellar Support Solutions is seeking passionate and dedicated Virtual Customer Support Associates to join our dynamic team. As a Virtual Customer Support Associate, you will be the primary point of contact for our customers, providing exceptional service and support via phone, email, and chat. Your role is crucial in ensuring customer satisfaction and building strong relationships with our clients.
Requirements
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
High school diploma; college degree preferred
Responsibilities
Manage large amounts of incoming calls, emails, and chats
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
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