Virtual Customer Service Representative

Benefits: 401(k) Flexible schedule Opportunity for advancement Training & development Casa Gusto is seeking a reliable, detail-oriented Virtual Customer Service Representative with an interest in antiques and design. This remote role focuses on delivering exceptional pre-sale and post-sale customer support via email and digital channels. The successful candidate will handle customer inquiries, manage shipping and delivery coordination, process damage claims, and ensure smooth follow-up to maintain high client satisfaction each week. General Priorities/Responsibilities Email & Customer Communication ● Respond promptly and professionally to all customer emails and inquiries ● Provide clear, helpful communication regarding orders, shipments, and deliveries ● Offer thoughtful follow-up with customers after purchases to ensure satisfaction ● Process and follow up on damage claims, returns, or replacements efficiently ● Handle customer questions about products, care instructions, and order status Post-Sale Support & Operations ● Act as a liaison between clients, vendors, shipping partners, and internal teams ● Support and facilitate custom orders, ensuring accuracy and timely communication ● Maintain accurate records of customer interactions, shipments, and resolutions Qualifications: ● Strong organizational skills with excellent attention to detail ● Outstanding written communication skills (professional, friendly, and clear email tone) ● Ability to manage multiple tasks and priorities in a fast-paced remote environment ● Experience in customer service, e-commerce, shipping/logistics, or retail preferred ● Comfortable working independently with minimal supervision Attributes: ● Passion for antiques and design; customer-centric mindset ● Proactive, solution-oriented, and reliable ● Team player who communicates clearly and follows up consistently ● Self-motivated with strong time-management skills for remote weekly work Schedule: ●Full-time remote position with weekly hours ● Flexibility to handle time-sensitive customer issues during business hours Flexible work from home options available.