Virtual Customer Service Assistant
THE OPPORTUNITY
If youre looking for a part-time, flexible, and 100% remote opportunity - and youre excited to join a talented team of fitness professionals - this position could be a great fit for you!
We are currently hiring Virtual Customer Service Assistants. Responsibilities to include:
Management Customer Service Support
ā¢ Regular client interfacing (via phone)
ā¢ Email management (checking/organizing communication with clients)
ā¢ Calendar management (communication with management team during month for specific date-oriented tasks)
Operations Support
ā¢ Creating/executing/maintaining standard operating procedures, workflows, and processes
ā¢ Admin tasks associated with CRM software
KEY ATTRIBUTES
ā¢ Confident, decisive, and experienced communicator with strong written and verbal skills that can use tact and diplomacy when interfacing with different personalities and situations
ā¢ Professional and friendly demeanor
ā¢ Communication with management team to ensure all tasks are met
ā¢ Detail-oriented, but able to work efficiently with minimal errors
ā¢ Ability to work in a fast-paced virtual environment, manage priorities/deadlines accordingly
ā¢ Tech-savvy, eager, and quick to learn new technology
ā¢ Independently seek to identify and resolve problems in a timely manner with minimal direction and maturity, being a creative and proactive problem-solver
ā¢ Capable of performing duties with a high level of confidentiality and discretion while exhibiting integrity and trustworthiness with sensitive client information
ā¢ Cope well with ambiguity and changes in direction as solutions are developed
ā¢ Ambitious, engaging, and positive self-starter that is flexible, patient, and open-minded with a great attitude
QUALIFICATIONS
ā¢ Bachelor's degree preferred
ā¢ Experience working remotely preferred
ā¢ Available to complete work, take video calls, etc. during business hours Monday - Friday
ā¢ At least 10 hours/week of availability
ā¢ Previous experience managing multiple clients, accounts, and projects preferred
ā¢ Mac (preferred) or PC Computer (including webcam) and the most recent version of MS Office installed (all programs; PowerPoint, Word, Excel, and Outlook)
ā¢ A fast and reliable internet connection
ā¢ Smartphone with email capabilities and the ability to download various apps
ā¢ Preference to candidates proficient in common online programs/software used by small business owners.
ā¢ **We are currently not accepting candidates who have full-time jobs or are enrolled in school full-time
ADDITIONAL INFORMATION
ā¢ Employee position
ā¢ Remote position
Flexible work from home options available.
Apply Now
Apply Now
If youre looking for a part-time, flexible, and 100% remote opportunity - and youre excited to join a talented team of fitness professionals - this position could be a great fit for you!
We are currently hiring Virtual Customer Service Assistants. Responsibilities to include:
Management Customer Service Support
ā¢ Regular client interfacing (via phone)
ā¢ Email management (checking/organizing communication with clients)
ā¢ Calendar management (communication with management team during month for specific date-oriented tasks)
Operations Support
ā¢ Creating/executing/maintaining standard operating procedures, workflows, and processes
ā¢ Admin tasks associated with CRM software
KEY ATTRIBUTES
ā¢ Confident, decisive, and experienced communicator with strong written and verbal skills that can use tact and diplomacy when interfacing with different personalities and situations
ā¢ Professional and friendly demeanor
ā¢ Communication with management team to ensure all tasks are met
ā¢ Detail-oriented, but able to work efficiently with minimal errors
ā¢ Ability to work in a fast-paced virtual environment, manage priorities/deadlines accordingly
ā¢ Tech-savvy, eager, and quick to learn new technology
ā¢ Independently seek to identify and resolve problems in a timely manner with minimal direction and maturity, being a creative and proactive problem-solver
ā¢ Capable of performing duties with a high level of confidentiality and discretion while exhibiting integrity and trustworthiness with sensitive client information
ā¢ Cope well with ambiguity and changes in direction as solutions are developed
ā¢ Ambitious, engaging, and positive self-starter that is flexible, patient, and open-minded with a great attitude
QUALIFICATIONS
ā¢ Bachelor's degree preferred
ā¢ Experience working remotely preferred
ā¢ Available to complete work, take video calls, etc. during business hours Monday - Friday
ā¢ At least 10 hours/week of availability
ā¢ Previous experience managing multiple clients, accounts, and projects preferred
ā¢ Mac (preferred) or PC Computer (including webcam) and the most recent version of MS Office installed (all programs; PowerPoint, Word, Excel, and Outlook)
ā¢ A fast and reliable internet connection
ā¢ Smartphone with email capabilities and the ability to download various apps
ā¢ Preference to candidates proficient in common online programs/software used by small business owners.
ā¢ **We are currently not accepting candidates who have full-time jobs or are enrolled in school full-time
ADDITIONAL INFORMATION
ā¢ Employee position
ā¢ Remote position
Flexible work from home options available.
Apply Now
Apply Now