Virtual Community Moderator
About the Company
Meta Platforms Inc. connects billions of people around the world, building technologies that help people find communities, and grow businesses. Our family of apps and services includes Facebook, Instagram, WhatsApp, Messenger, and more. We are committed to fostering a safe, inclusive, and engaging online environment for all users, which is why community moderation is a critical function of our global operations.
Job Description
We are seeking a dedicated and passionate Virtual Community Moderator to join our global team. This is a fully remote position, open to candidates in Mumias, Kakamega County, Kenya, and surrounding areas. As a Virtual Community Moderator, you will be on the front lines of maintaining a positive and secure experience across Meta’s platforms. You will review user-generated content, enforce community guidelines, and contribute to a healthy online ecosystem. We provide comprehensive training, so prior moderation experience is not required; a strong commitment to digital safety and excellent judgment are key.
Key Responsibilities
• Review user-generated content (posts, comments, images, videos) for adherence to community guidelines and terms of service.
• Take appropriate action on violating content, including removal, warning, or escalation to senior moderators.
• Respond to user inquiries and appeals regarding moderation decisions with empathy and clarity.
• Monitor trends and identify emerging issues or types of harmful content.
• Collaborate with internal teams to improve moderation policies and tools.
• Participate in ongoing training and calibration sessions to ensure consistent application of guidelines.
• Contribute to a positive and supportive remote team environment.
Required Skills
• Excellent written and verbal communication skills in English.
• Strong analytical and decision-making abilities with attention to detail.
• High level of empathy and emotional intelligence.
• Ability to work independently and manage time effectively in a remote setting.
• Comfortable with reviewing potentially sensitive or disturbing content.
• Reliable internet connection and a suitable home office environment.
• Basic computer proficiency and ability to learn new software quickly.
Preferred Qualifications
• Familiarity with Meta's platforms (Facebook, Instagram, WhatsApp) as a user.
• Experience in customer service or support roles.
• Knowledge of digital safety, online etiquette, or content policy.
• Ability to communicate in additional local languages (e.g., Swahili, Luhya) is a plus.
Perks & Benefits
• Competitive monthly salary.
• Comprehensive remote training program.
• Opportunity to work with a global leader in social technology.
• Flexible work schedule options (specifics discussed during interview).
• Health and wellness support programs.
• Career development and growth opportunities.
• Equipment allowance for home office setup.
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Meta Platforms Inc. connects billions of people around the world, building technologies that help people find communities, and grow businesses. Our family of apps and services includes Facebook, Instagram, WhatsApp, Messenger, and more. We are committed to fostering a safe, inclusive, and engaging online environment for all users, which is why community moderation is a critical function of our global operations.
Job Description
We are seeking a dedicated and passionate Virtual Community Moderator to join our global team. This is a fully remote position, open to candidates in Mumias, Kakamega County, Kenya, and surrounding areas. As a Virtual Community Moderator, you will be on the front lines of maintaining a positive and secure experience across Meta’s platforms. You will review user-generated content, enforce community guidelines, and contribute to a healthy online ecosystem. We provide comprehensive training, so prior moderation experience is not required; a strong commitment to digital safety and excellent judgment are key.
Key Responsibilities
• Review user-generated content (posts, comments, images, videos) for adherence to community guidelines and terms of service.
• Take appropriate action on violating content, including removal, warning, or escalation to senior moderators.
• Respond to user inquiries and appeals regarding moderation decisions with empathy and clarity.
• Monitor trends and identify emerging issues or types of harmful content.
• Collaborate with internal teams to improve moderation policies and tools.
• Participate in ongoing training and calibration sessions to ensure consistent application of guidelines.
• Contribute to a positive and supportive remote team environment.
Required Skills
• Excellent written and verbal communication skills in English.
• Strong analytical and decision-making abilities with attention to detail.
• High level of empathy and emotional intelligence.
• Ability to work independently and manage time effectively in a remote setting.
• Comfortable with reviewing potentially sensitive or disturbing content.
• Reliable internet connection and a suitable home office environment.
• Basic computer proficiency and ability to learn new software quickly.
Preferred Qualifications
• Familiarity with Meta's platforms (Facebook, Instagram, WhatsApp) as a user.
• Experience in customer service or support roles.
• Knowledge of digital safety, online etiquette, or content policy.
• Ability to communicate in additional local languages (e.g., Swahili, Luhya) is a plus.
Perks & Benefits
• Competitive monthly salary.
• Comprehensive remote training program.
• Opportunity to work with a global leader in social technology.
• Flexible work schedule options (specifics discussed during interview).
• Health and wellness support programs.
• Career development and growth opportunities.
• Equipment allowance for home office setup.
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Apply Now
Apply Now