Virtual Chat Support-ADF
About the position
Virtual Chat Support ADF Medical Services Inc. We're hiring a responsive and professional Virtual Chat Support agent to assist our patients and clients online. If you're a fast type with a helpful attitude and great written communication ā we want to hear from you. Role: Virtual Chat Support Agent Department: Customer Support & Patient Services Location: Fully Remote T ype: Full-Time / Part-Time
Responsibilities
ā¢ Respond to patient and client inquiries in real time via live chat
ā¢ Provide helpful information on services, scheduling, and billing
ā¢ Handle multiple chat conversations simultaneously with professionalism
ā¢ Document all interactions accurately in our support system
ā¢ Escalate unresolved issues to the appropriate department
ā¢ Maintain patient privacy and confidentiality per HIPAA guidelines
Requirements
ā¢ 1+ year of chat support or online customer service experience
ā¢ Excellent written communication and grammar skills
ā¢ Typing speed of 45+ WPM with accuracy
ā¢ Comfortable managing multiple chats at once
ā¢ Reliable internet and a quiet home workspace
Nice-to-haves
ā¢ Medical or healthcare background is a plus but not required
Benefits
ā¢ Competitive pay
ā¢ Health, dental & vision benefits (full-time employees)
ā¢ Paid time off & paid holidays
ā¢ Flexible shift options
ā¢ Career growth opportunities within ADF Medical Services
Apply tot his job
Apply To this Job
Virtual Chat Support ADF Medical Services Inc. We're hiring a responsive and professional Virtual Chat Support agent to assist our patients and clients online. If you're a fast type with a helpful attitude and great written communication ā we want to hear from you. Role: Virtual Chat Support Agent Department: Customer Support & Patient Services Location: Fully Remote T ype: Full-Time / Part-Time
Responsibilities
ā¢ Respond to patient and client inquiries in real time via live chat
ā¢ Provide helpful information on services, scheduling, and billing
ā¢ Handle multiple chat conversations simultaneously with professionalism
ā¢ Document all interactions accurately in our support system
ā¢ Escalate unresolved issues to the appropriate department
ā¢ Maintain patient privacy and confidentiality per HIPAA guidelines
Requirements
ā¢ 1+ year of chat support or online customer service experience
ā¢ Excellent written communication and grammar skills
ā¢ Typing speed of 45+ WPM with accuracy
ā¢ Comfortable managing multiple chats at once
ā¢ Reliable internet and a quiet home workspace
Nice-to-haves
ā¢ Medical or healthcare background is a plus but not required
Benefits
ā¢ Competitive pay
ā¢ Health, dental & vision benefits (full-time employees)
ā¢ Paid time off & paid holidays
ā¢ Flexible shift options
ā¢ Career growth opportunities within ADF Medical Services
Apply tot his job
Apply To this Job