Virtual Care Nurse Practitioner
Company Description
About Kaelo
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.
Job Description
Focus: Telemedicine + Primary Healthcare Triage
This role involves providing remote clinical consultations (telehealth), assessing and triaging patient symptoms, and guiding them to appropriate care.
Core Responsibilities
1. Telephonic & Digital Patient Care
Handle incoming calls, messages, and emails professionally
Perform clinical triage (emergency, urgent, non-urgent, in person or virtual referral)
Assess physical and psychosocial needs (including mental health)
2. Clinical Decision-Making
Use SANC regulations, Department of Health guidelines, and SOPs
Provide:Treatment guidance
Medication education
Wellness counselling
3. Care Coordination
Book virtual consultations with doctors
Support patients who do not require doctor intervention
Refer to appropriate services (ER, mental health, social & psychological services)
4. Documentation & Quality
Maintain accurate electronic records
Contribute to reporting and service metrics
Meet SLA (Service Level Agreement) targets
5. Professional Practice
Maintain active SANC registration
Participate in continuous professional development
Engage in quality improvement and team activities
Qualifications
Minimum Requirements
Registered Professional Nurse (SANC)
Primary Health Care qualification
Certificate in Dispensing
2–3 years clinical experience (PHC, ER, ICU, or similar preferred)
Experience with telephonic patient interaction
Computer literacy + typing skills
Key Competencies
Strong clinical triage skills
Excellent communication (telephonic + written)
Ability to work independently under pressure
High level of organisation and documentation accuracy
Patient-centred care mindset
Additional Information
Why Join Us?
This is an opportunity to play a critical role in improving healthcare quality, protecting patients, strengthening organizational integrity, and driving meaningful change. You will work alongside passionate professionals in an environment that values innovation, accountability, collaboration, and continuous improvement.
If you are ready to make a measurable impact and help shape a safer, higher-quality, and more resilient healthcare organization, we encourage you to apply.
About Kaelo
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.
Job Description
Focus: Telemedicine + Primary Healthcare Triage
This role involves providing remote clinical consultations (telehealth), assessing and triaging patient symptoms, and guiding them to appropriate care.
Core Responsibilities
1. Telephonic & Digital Patient Care
Handle incoming calls, messages, and emails professionally
Perform clinical triage (emergency, urgent, non-urgent, in person or virtual referral)
Assess physical and psychosocial needs (including mental health)
2. Clinical Decision-Making
Use SANC regulations, Department of Health guidelines, and SOPs
Provide:Treatment guidance
Medication education
Wellness counselling
3. Care Coordination
Book virtual consultations with doctors
Support patients who do not require doctor intervention
Refer to appropriate services (ER, mental health, social & psychological services)
4. Documentation & Quality
Maintain accurate electronic records
Contribute to reporting and service metrics
Meet SLA (Service Level Agreement) targets
5. Professional Practice
Maintain active SANC registration
Participate in continuous professional development
Engage in quality improvement and team activities
Qualifications
Minimum Requirements
Registered Professional Nurse (SANC)
Primary Health Care qualification
Certificate in Dispensing
2–3 years clinical experience (PHC, ER, ICU, or similar preferred)
Experience with telephonic patient interaction
Computer literacy + typing skills
Key Competencies
Strong clinical triage skills
Excellent communication (telephonic + written)
Ability to work independently under pressure
High level of organisation and documentation accuracy
Patient-centred care mindset
Additional Information
Why Join Us?
This is an opportunity to play a critical role in improving healthcare quality, protecting patients, strengthening organizational integrity, and driving meaningful change. You will work alongside passionate professionals in an environment that values innovation, accountability, collaboration, and continuous improvement.
If you are ready to make a measurable impact and help shape a safer, higher-quality, and more resilient healthcare organization, we encourage you to apply.