Virtual Assistant – Telehealth & Medical Spa Operations
Job Title: Virtual Assistant – Telehealth & Medical Spa Operations
Department: Operations
Location: Remote (Anywhere)
Employment Type: Part-Time (Contract)
Hours: 10 hours/week | Potential to scale
About the Role
We are a fast-growing, telehealth-focused medical spa and adjacent physician business looking for a highly organized and proactive Virtual Assistant to join our team. This is a startup-style environment where you'll wear multiple hats, work independently, and play a key role in keeping our patient-facing operations running smoothly. If you thrive in dynamic settings and are comfortable with AI-assisted workflows, we want to hear from you.
What You'll Do
Monitor and manage the inbox, ensuring timely and professional responses
Schedule and coordinate appointments across multiple providers and platforms
Follow up with patients through the intake process and keep communication warm and consistent
Support telehealth-related workflows from booking through post-visit coordination
Assist with lead follow-up and patient engagement campaigns
Provide general virtual front desk and administrative support
Help maintain and improve operational workflows as the business scales
What We're Looking For
Experience working in telehealth, medical spa, or aesthetics operations
Background in patient coordination and communication
Familiarity with peptide therapy and weight management workflows is a strong plus
Prior experience in a startup or fast-growing business environment
Comfort with AI tools, automation platforms, and digital workflows
Platform Experience Required
You should have working knowledge of at least some of the following:
OptiMantra
Nextiva
Acuity Scheduling
VOIP systems
Who You Are
Strong written and verbal English communicator — patient-facing tone matters
Detail-oriented and highly organized, even under pressure
Able to work independently with minimal supervision
Proactive — you flag issues and solve problems before being asked
Adaptable and comfortable building processes in a growing environment
Remote Work Requirements
Stable, high-speed internet connection (speed test may be requested)
Quiet, professional home office setup
Availability during US business hours with consistent overlap
Apply To This Job
Department: Operations
Location: Remote (Anywhere)
Employment Type: Part-Time (Contract)
Hours: 10 hours/week | Potential to scale
About the Role
We are a fast-growing, telehealth-focused medical spa and adjacent physician business looking for a highly organized and proactive Virtual Assistant to join our team. This is a startup-style environment where you'll wear multiple hats, work independently, and play a key role in keeping our patient-facing operations running smoothly. If you thrive in dynamic settings and are comfortable with AI-assisted workflows, we want to hear from you.
What You'll Do
Monitor and manage the inbox, ensuring timely and professional responses
Schedule and coordinate appointments across multiple providers and platforms
Follow up with patients through the intake process and keep communication warm and consistent
Support telehealth-related workflows from booking through post-visit coordination
Assist with lead follow-up and patient engagement campaigns
Provide general virtual front desk and administrative support
Help maintain and improve operational workflows as the business scales
What We're Looking For
Experience working in telehealth, medical spa, or aesthetics operations
Background in patient coordination and communication
Familiarity with peptide therapy and weight management workflows is a strong plus
Prior experience in a startup or fast-growing business environment
Comfort with AI tools, automation platforms, and digital workflows
Platform Experience Required
You should have working knowledge of at least some of the following:
OptiMantra
Nextiva
Acuity Scheduling
VOIP systems
Who You Are
Strong written and verbal English communicator — patient-facing tone matters
Detail-oriented and highly organized, even under pressure
Able to work independently with minimal supervision
Proactive — you flag issues and solve problems before being asked
Adaptable and comfortable building processes in a growing environment
Remote Work Requirements
Stable, high-speed internet connection (speed test may be requested)
Quiet, professional home office setup
Availability during US business hours with consistent overlap
Apply To This Job