Virtual Assistant - On-Site
We're looking for Citizens Virtual Assistants to provide a memorable, meaningful experience to every customer through a new delivery channel called Interactive Teller Machine. As a Virtual Assistant, you will be the first line of contact with our valued Citizens customer and represent Citizens with a friendly, memorable, and productive customer experience.RequirementsHigh School degree or GED requiredPrior banking experience, processing teller transactions and recommending and referring products and services to customersPositive and customer focused mindsetStrong listening and highly effective communication skills; ability to showcase these skills across videoProficient in asking questions and identifying needs to enhance the customer relationshipAbility to problem solve and provide solutions to customer issuesStrong computer skills and comfortable using digital technology to support the delivery of business goalsAbility to foster relationships with teammates and partners through collaborationEnergetic, organized, detail-oriented and ability to multitask effectively and in a timely mannerAbility to work hours, which can include weekends and eveningsBenefitsMeaningful work & relationshipsCommitment to communityRecognition & rewardTraining & developmentExceptional benefitsOriginally posted on Himalayas
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