Virtual Assistant – Admin & Customer Service for Service Company (Cleaning, Detailing, Gardening)
Description:
We’re looking for a reliable and highly organised Virtual Assistant to support day-to-day admin and customer service tasks across our three fast-growing service businesses: Cleaner Co, Detailer Co, and Gardener Co – all based in Perth, Australia.
This is a long-term, full-time role (7.5 hours/day, 5 days/week: Sunday to Thursday) working with a fun, supportive team that values communication, initiative, and attention to detail.
Your Core Responsibilities:
Phones
Answer incoming calls or return missed calls promptly
Log relevant info and actions into our task tracker
Emails
Ensure all customer and internal emails are responded to by 5pm Perth time daily
SMS Support
Respond to all SMS enquiries quickly and professionally
Voicemails
Return all calls from voicemail messages
Reply to voicemail emails with notes from the callback
Social Media Content Acquisition
Coordinate with teams to collect fresh content
Ensure 3 teams provide 5 videos + 5 images weekly (Bonus: $30 per team!)
Upload content to Google Drive in an organised manner
Social Media Management
Manage DMs and comments across all platforms
Respond to enquiries in a friendly and timely manner
Actively help grow our social media presence
Social Media & Email Review
Review and approve designs in the shared sheet
Provide timely, clear feedback to the marketing team
Recruitment
Assist with hiring new contractors on a regular basis to ensure we meet the demand of new work coming in
You Must Have Experience With:
Working for a cleaning company or similar home service business
Handling customer service calls and SMS communications
Managing email inboxes professionally
Using Google Sheets for tracking and reporting
Coordinating via Google Calendar
Working with Stripe for payments or refunds
Communicating in Slack with internal teams
⏰ Availability:
7.5 hours per day, 5 days a week
Working days: Sunday to Thursday (Perth, Australia timezone)
✅ We’re Looking for Someone Who Is:
Proactive and takes ownership of tasks
Fluent in English (spoken and written)
Highly organised with great attention to detail
Calm and professional with customers
Responsive and tech-savvy
Bonus if you've worked with multiple brands at once
If you’re looking for a steady, long-term role with room to grow, we’d love to hear from you.
Please apply with a brief cover letter sharing your relevant experience, your favourite customer service tip, and why you’re the right fit for this role.
Apply Now
Apply Now
We’re looking for a reliable and highly organised Virtual Assistant to support day-to-day admin and customer service tasks across our three fast-growing service businesses: Cleaner Co, Detailer Co, and Gardener Co – all based in Perth, Australia.
This is a long-term, full-time role (7.5 hours/day, 5 days/week: Sunday to Thursday) working with a fun, supportive team that values communication, initiative, and attention to detail.
Your Core Responsibilities:
Phones
Answer incoming calls or return missed calls promptly
Log relevant info and actions into our task tracker
Emails
Ensure all customer and internal emails are responded to by 5pm Perth time daily
SMS Support
Respond to all SMS enquiries quickly and professionally
Voicemails
Return all calls from voicemail messages
Reply to voicemail emails with notes from the callback
Social Media Content Acquisition
Coordinate with teams to collect fresh content
Ensure 3 teams provide 5 videos + 5 images weekly (Bonus: $30 per team!)
Upload content to Google Drive in an organised manner
Social Media Management
Manage DMs and comments across all platforms
Respond to enquiries in a friendly and timely manner
Actively help grow our social media presence
Social Media & Email Review
Review and approve designs in the shared sheet
Provide timely, clear feedback to the marketing team
Recruitment
Assist with hiring new contractors on a regular basis to ensure we meet the demand of new work coming in
You Must Have Experience With:
Working for a cleaning company or similar home service business
Handling customer service calls and SMS communications
Managing email inboxes professionally
Using Google Sheets for tracking and reporting
Coordinating via Google Calendar
Working with Stripe for payments or refunds
Communicating in Slack with internal teams
⏰ Availability:
7.5 hours per day, 5 days a week
Working days: Sunday to Thursday (Perth, Australia timezone)
✅ We’re Looking for Someone Who Is:
Proactive and takes ownership of tasks
Fluent in English (spoken and written)
Highly organised with great attention to detail
Calm and professional with customers
Responsive and tech-savvy
Bonus if you've worked with multiple brands at once
If you’re looking for a steady, long-term role with room to grow, we’d love to hear from you.
Please apply with a brief cover letter sharing your relevant experience, your favourite customer service tip, and why you’re the right fit for this role.
Apply Now
Apply Now