**Virtual Assistant – Admin & Customer Service for arenaflex Service Company (Cleaning, Detailing, Gardening)**

**Join arenaflex, a dynamic and innovative service company, as we revolutionize the way we deliver exceptional customer experiences in cleaning, detailing, and gardening services. We're seeking a highly organized and tech-savvy Virtual Assistant to support our day-to-day admin and customer service tasks across our three fast-growing service businesses.** **About arenaflex** arenaflex is a leading service company that's passionate about delivering top-notch cleaning, detailing, and gardening services to our valued customers in Perth, Australia. Our team is dedicated to providing exceptional customer experiences, and we're committed to building long-term relationships with our clients. We're a fun, supportive, and dynamic team that values communication, initiative, and attention to detail. **Your Role as a Virtual Assistant** As a Virtual Assistant, you'll play a vital role in supporting our day-to-day admin and customer service tasks. You'll be working closely with our teams to ensure seamless communication, efficient task management, and exceptional customer experiences. Your core responsibilities will include: **Core Responsibilities:** * **Phones:** + Answer incoming calls or return missed calls promptly + Log relevant info and actions into our task tracker * **Emails:** + Ensure all customer and internal emails are responded to by 5pm Perth time daily * **SMS Support:** + Respond to all SMS enquiries quickly and professionally * **Voicemails:** + Return all calls from voicemail messages + Reply to voicemail emails with notes from the callback * **Social Media Content Acquisition:** + Coordinate with teams to collect fresh content + Ensure 3 teams provide 5 videos + 5 images weekly (Bonus: $30 per team!) + Upload content to Google Drive in an organised manner * **Social Media Management:** + Manage DMs and comments across all platforms + Respond to enquiries in a friendly and timely manner + Actively help grow our social media presence * **Social Media & Email Review:** + Review and approve designs in the shared sheet + Provide timely, clear feedback to the marketing team * **Recruitment:** + Assist with hiring new contractors on a regular basis to ensure we meet the demand of new work coming in **Essential Qualifications:** * **Experience:** + Working for a cleaning company or similar home service business + Handling customer service calls and SMS communications + Managing email inboxes professionally + Using Google Sheets for tracking and reporting + Coordinating via Google Calendar + Working with Stripe for payments or refunds + Communicating in Slack with internal teams * **Availability:** + 7.5 hours per day, 5 days a week + Working days: Sunday to Thursday (Perth, Australia timezone) **We're Looking for Someone Who Is:** * Proactive and takes ownership of tasks * Fluent in English (spoken and written) * Highly organised with great attention to detail * Calm and professional with customers * Responsive and tech-savvy * Bonus if you've worked with multiple brands at once **What We Offer:** * A steady, long-term role with room to grow * A fun, supportive, and dynamic team environment * Opportunities for professional development and learning * Competitive compensation and benefits package * Flexible working hours and remote work options **How to Apply:** If you're a highly organized and tech-savvy individual with a passion for delivering exceptional customer experiences, we'd love to hear from you. Please submit your application, including a brief cover letter sharing your relevant experience, your favourite customer service tip, and why you're the right fit for this role. Apply for this job