Virtual Apron Design Specialist Closets - Remote
Position Purpose:
The Virtual Design Specialist is part of the Services Operations Selling Center Contact team. This role engages and supports both online customers and can interact virtually with our in-store customers. The Virtual Design Specialist is responsible for providing tailored suggestions and solutions through consultative selling and virtual design presentations that inspire our customers. Additionally, this role is responsible for creating, maintaining, and improving customer relationships while interacting with associates and customers on a daily basis during sales, product, and installation inquiry transactions. The Virtual Design Specialist is also responsible for qualifying new customers, inquiring and understanding about the customer needs, creating designs and quotes for new projects, obtaining payment, effectively working with our PRO teams to handle PRO customers, and ensuring a consistent differentiated customer experience that shares the value of The Home Depot
Key Responsibilities:
30% - Customer Service - Answer store associate product knowledge calls, leveraging product knowledge and training materials to coach and grow associates
10% - Other - Perform other duties as required by management
30% - Sell - Make open quote customer calls, helping to manage a positive customer experience and deliver the right product for the right price
30% - Support - Answer store associate configurator calls.
Direct Manager/Direct Reports:
This Position typically reports to the Contact Center Supervisor
This Position has 0 Direct Reports
Travel Requirements:
Typically requires overnight travel less than 5% of the time.
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
Working Conditions:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
Must be 18 years of age or older
Must be legally permitted to work in the United States
Preferred Qualifications:
Working knowledge of Microsoft Office Suite
Excellent written and verbal communication skills
Previous customer service contact center experience or retail sales experience
Consultative selling experience, ability to drive sales
5+ years Design and Retail, Specialty Retail, Outside Sales or Trade Experience
Minimum Education:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Minimum Years of Work Experience:
5
Preferred Years of Work Experience:
5
Minimum Leadership Experience:
No previous leadership experience
Preferred Leadership Experience:
No previous leadership experience
Certifications:
None
Competencies:
Action Oriented
Tech Savvy
Communicates Effectively
Customer Focus
Organizational Savvy
Prior customer service and sales experience selling
Strong verbal and written communication
Strong computer skills
Passion for providing customers excellent service to meet their unique needs
Ability to perform responsibilities of the role with minimal supervision
Apply Now
The Virtual Design Specialist is part of the Services Operations Selling Center Contact team. This role engages and supports both online customers and can interact virtually with our in-store customers. The Virtual Design Specialist is responsible for providing tailored suggestions and solutions through consultative selling and virtual design presentations that inspire our customers. Additionally, this role is responsible for creating, maintaining, and improving customer relationships while interacting with associates and customers on a daily basis during sales, product, and installation inquiry transactions. The Virtual Design Specialist is also responsible for qualifying new customers, inquiring and understanding about the customer needs, creating designs and quotes for new projects, obtaining payment, effectively working with our PRO teams to handle PRO customers, and ensuring a consistent differentiated customer experience that shares the value of The Home Depot
Key Responsibilities:
30% - Customer Service - Answer store associate product knowledge calls, leveraging product knowledge and training materials to coach and grow associates
10% - Other - Perform other duties as required by management
30% - Sell - Make open quote customer calls, helping to manage a positive customer experience and deliver the right product for the right price
30% - Support - Answer store associate configurator calls.
Direct Manager/Direct Reports:
This Position typically reports to the Contact Center Supervisor
This Position has 0 Direct Reports
Travel Requirements:
Typically requires overnight travel less than 5% of the time.
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
Working Conditions:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
Must be 18 years of age or older
Must be legally permitted to work in the United States
Preferred Qualifications:
Working knowledge of Microsoft Office Suite
Excellent written and verbal communication skills
Previous customer service contact center experience or retail sales experience
Consultative selling experience, ability to drive sales
5+ years Design and Retail, Specialty Retail, Outside Sales or Trade Experience
Minimum Education:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Minimum Years of Work Experience:
5
Preferred Years of Work Experience:
5
Minimum Leadership Experience:
No previous leadership experience
Preferred Leadership Experience:
No previous leadership experience
Certifications:
None
Competencies:
Action Oriented
Tech Savvy
Communicates Effectively
Customer Focus
Organizational Savvy
Prior customer service and sales experience selling
Strong verbal and written communication
Strong computer skills
Passion for providing customers excellent service to meet their unique needs
Ability to perform responsibilities of the role with minimal supervision
Apply Now