VIP Account Manager, Missouri

ABOUT FANDUELFanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product. In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).THE POSITIONOur roster has an opening with your name on itFanDuel Group is looking to expand its VIP department for our online casino, online sportsbook, Daily Fantasy Sports, and TVG. We are looking to recruit a VIP Account Manager to look after our most important clients. As a VIP Account Manager, you will be managing a portfolio of high-net-worth customers, looking to build strong relationships with our VIP customers in order to increase their loyalty, and provide an excellent all-round experience. This position will be in a customer facing environment that requires a good understanding of VIP service and a genuine passion for the online gaming industry. In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.THE GAME PLANEveryone on our team has a part to playManage a portfolio of FanDuel customersProvide an enhanced proactive one stop service to encourage loyaltyEnsure that Compliance and Responsible Gaming ideals are at the heart of all we doCollect and document customer profilesDevelop relationships and offer tailored rewards through regular correspondenceMeet pre-determined productivity, quality, and Service Level Agreement targetsProvide detailed reports on your Customer Portfolio, highlighting their satisfaction rates and product feedbackEnsure that bonuses, gifts, and hospitality invitations are offered in accordance with business and compliance requirementsMeet and host VIPs at Hospitality eventsDeliver against company responsible gaming protocolsOpportunity to mentor and develop VIP Hosts within the teamTHE STATSWhat we're looking for in our next teammateMinimum 2 years of experience in high end customer service field preferredExcellent verbal and written communication skillsBusiness to Customer Sales experience preferredKnowledge of online gaming industry essentialPassionate about providing top level serviceConfident and people focused personalityExcellent analytical skills and experience with ExcelStrives to meet targets and deadlinesExcellent organizational and planning skillsUnderstanding of Marketing processes preferredWilling and able to work non-traditional business hoursTravel for this role is expected around 25% of the timePLAYER BENEFITSWe treat our team rightWe offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more - check out all our benefits here: FanDuel Total Rewards. *Benefits differ across location, role, and level.FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.The applicable salary range for this position is $70,000 - $85,000 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Originally posted on Himalayas

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