Vice President, Customer & Network Transformation (WORKS FROM HOME, CO, US)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world. By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next. At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future. The Role Lumen is transforming into an agentified network services company, placing our customers at the center of everything we do as they agentify themselves. To lead this charge, we are seeking a visionary VP of Customer and Network Transformation with deep expertise in networking, skill transformation, automation, and AI. This executive will be the steward of Lumen’s most critical asset—our network—and will manage our 24/7 Network and Customer Engineering organization. You will lead a large engineering team with deep expertise in the lifecycle management of the Lumen network and customer services. As a strategic change agent, your mission is to deliver a significant improvement in Lumen's competitive position by driving transformational capabilities, creating cost efficiencies, and delivering a competitive advantage that will open new avenues for revenue generation. In this role, you will be directly responsible for the development, implementation, and maintenance of workflow automation and AI capabilities that assist in managing our network and supporting our employees and customer services. Success in this position requires deep collaboration across every part of Lumen, including Service Delivery, Field Ops, Managed Services, Sales, IT, Product, and Architecture & Engineering. The Main Responsibilities Strategic Transformation Drive the development and implementation of workflow automation and AI capabilities. Champion the adoption of emerging technologies to revolutionize the customer experience and network performance. Identify and execute initiatives to achieve multi-million dollar cost-out goals and a company-wide skills transformation. Operational Excellence Lead cross-functional teams to deliver large-scale digital and network modernization projects. Ensure the 24/7 reliability and performance of the network and customer engineering operations for our most strategic customers. Leadership & Mentorship Lead and develop a high-performing organization of 200+ engineering professionals, including Director and Sr. Director level reports. Build deep, collaborative partnerships with internal leaders and external network suppliers. Foster a culture of innovation, accountability, and customer-centricity. What We Look For in a Candidate Executive Experience 15+ years in Network Operations, Technology, and Digital Transformation, with a proven track record of success at the Director or VP level within a Fortune 500 company. Network Expertise Authoritative, hands-on knowledge of large-scale service provider network architectures, including transport, IP, and SDN. AI/ML/Automation Expertise A relevant AI certification is required. You must have demonstrated, practical experience developing and implementing sophisticated automation and AI solutions to solve real-world business problems. Strategic Acumen Demonstrated ability to connect complex technical initiatives directly to financial outcomes and business value. A high degree of ownership, accountability, and self-awareness is essential. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $211,163 - $281,551 Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure Requisition #: 341861 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Privacy Notice, please visit: Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.