Verizon Customer Service Representative
About the position
Provides support to Cellular Sales customers by answering/making phone calls, providing information on company policies, and resolving issues through conducting research and submitting requests on the customer's behalf. Provides multi-level support to retail sales representatives, market leadership, and Customer Relations leadership. Adapts quickly to support changing priorities and needs while possessing a high level of critical thinking and discretion.
Responsibilities
ā¢ Accepts, resolves, and escalates internal and external customer concerns.
ā¢ Documents customer concerns and interactions according to department standards.
ā¢ Manages follow up contacts with multiple parties in order to resolve concerns in an efficient manner.
ā¢ Utilizes multiple internal systems to access and research customer accounts and history.
ā¢ Thoroughly evaluates customer concerns and independently determine reasonable resolutions using department guidelines.
ā¢ Refers unresolved customer grievances to Verizon Wireless for further investigation.
ā¢ Provides support to Customer Relations teammates by shadowing and assisting with questions.
ā¢ Possesses self- motivation to manage time and tasks in order to maintain our department follow up guidelines.
Requirements
ā¢ High School diploma or equivalent required.
ā¢ Strong proficiency in various computer applications and software required.
Nice-to-haves
ā¢ Previous experience in customer service preferred.
ā¢ Adeptness in navigating operating systems, productivity tools, and software relevant to the role (Salesforce, RingCentral, and Microsoft Office) preferred.
Benefits
ā¢ Base Pay of $20/hr. plus bonus opportunity
ā¢ Health, Vision, and Dental Insurance
ā¢ 401k matching
ā¢ Health and Wellness Program
ā¢ Discount on Verizon services
ā¢ Employee Assistance Program
ā¢ Work from home with company-provided equipment
Apply tot his job
Apply To this Job
Provides support to Cellular Sales customers by answering/making phone calls, providing information on company policies, and resolving issues through conducting research and submitting requests on the customer's behalf. Provides multi-level support to retail sales representatives, market leadership, and Customer Relations leadership. Adapts quickly to support changing priorities and needs while possessing a high level of critical thinking and discretion.
Responsibilities
ā¢ Accepts, resolves, and escalates internal and external customer concerns.
ā¢ Documents customer concerns and interactions according to department standards.
ā¢ Manages follow up contacts with multiple parties in order to resolve concerns in an efficient manner.
ā¢ Utilizes multiple internal systems to access and research customer accounts and history.
ā¢ Thoroughly evaluates customer concerns and independently determine reasonable resolutions using department guidelines.
ā¢ Refers unresolved customer grievances to Verizon Wireless for further investigation.
ā¢ Provides support to Customer Relations teammates by shadowing and assisting with questions.
ā¢ Possesses self- motivation to manage time and tasks in order to maintain our department follow up guidelines.
Requirements
ā¢ High School diploma or equivalent required.
ā¢ Strong proficiency in various computer applications and software required.
Nice-to-haves
ā¢ Previous experience in customer service preferred.
ā¢ Adeptness in navigating operating systems, productivity tools, and software relevant to the role (Salesforce, RingCentral, and Microsoft Office) preferred.
Benefits
ā¢ Base Pay of $20/hr. plus bonus opportunity
ā¢ Health, Vision, and Dental Insurance
ā¢ 401k matching
ā¢ Health and Wellness Program
ā¢ Discount on Verizon services
ā¢ Employee Assistance Program
ā¢ Work from home with company-provided equipment
Apply tot his job
Apply To this Job