Verifications Representative, Remote NV
JOB OVERVIEW:
This position is responsible to verify applicable proper Federal and/or State licensing documentation for customers ordering prescription products. Researches and maintains customer license information using electronic databases. Responsible for reviewing and activating new customer accounts and for reviewing potentially fraudulent orders and communicating with external departments as Contacts needed. Contacts customers for additional information as needed. Interacts with Sales team and other internal divisions regarding customer orders for prescription products.
KEY RESPONSIBILITIES:
60% Verify applicable Federal and/or State licensing documentation to release customer orders for prescription products. Contact customers via email and phone to verify additional information as needed. Review and activate new customer accounts and for reviewing potentially fraudulent orders and communicating with external departments as needed.
25% Document and update customer license information to ensure regulatory compliance.
10% Interact with Sales team and other internal divisions regarding customer orders for prescription products.
5% Participate in special projects and perform other duties as required.
SPECIFIC KNOWLEDGE & SKILLS:
Very good telephone etiquette and effective dispute resolution.
General computer skills and ability to learn applicable computer systems.
Ability to clearly document details of customer licensure information
GENERAL SKILLS & COMPETENCIES:
Good time management skills and the ability to prioritize work
Very good attention to detail and accuracy
Customer service oriented
Very good Interpersonal communication skills
Very good written and verbal communication skills
Ability to maintain confidential and highly sensitive information
Ability to work in a team environment
Ability to multi-task
WORK EXPERIENCE:
Typically 1 or more years of related experience.
PREFERRED EDUCATION:
General education, vocational training and/or on-the-job training.
TRAVEL/ PHYSICAL DEMANDS:
Office environment. No special physical demands required.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers
Fraud Alert
Henry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment.
Please be advised that Henry Schein's official U.S. website is www.henryschein.com. Any other format is not genuine. Any jobs posted by Henry Schein or its recruiters on the internet may be accessed through Henry Schein's on-line "career opportunities" portal through this official website. Applicants who wish to seek employment with Henry Schein are advised to verify the job posting through this portal.
No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process.
Apply To This Job
This position is responsible to verify applicable proper Federal and/or State licensing documentation for customers ordering prescription products. Researches and maintains customer license information using electronic databases. Responsible for reviewing and activating new customer accounts and for reviewing potentially fraudulent orders and communicating with external departments as Contacts needed. Contacts customers for additional information as needed. Interacts with Sales team and other internal divisions regarding customer orders for prescription products.
KEY RESPONSIBILITIES:
60% Verify applicable Federal and/or State licensing documentation to release customer orders for prescription products. Contact customers via email and phone to verify additional information as needed. Review and activate new customer accounts and for reviewing potentially fraudulent orders and communicating with external departments as needed.
25% Document and update customer license information to ensure regulatory compliance.
10% Interact with Sales team and other internal divisions regarding customer orders for prescription products.
5% Participate in special projects and perform other duties as required.
SPECIFIC KNOWLEDGE & SKILLS:
Very good telephone etiquette and effective dispute resolution.
General computer skills and ability to learn applicable computer systems.
Ability to clearly document details of customer licensure information
GENERAL SKILLS & COMPETENCIES:
Good time management skills and the ability to prioritize work
Very good attention to detail and accuracy
Customer service oriented
Very good Interpersonal communication skills
Very good written and verbal communication skills
Ability to maintain confidential and highly sensitive information
Ability to work in a team environment
Ability to multi-task
WORK EXPERIENCE:
Typically 1 or more years of related experience.
PREFERRED EDUCATION:
General education, vocational training and/or on-the-job training.
TRAVEL/ PHYSICAL DEMANDS:
Office environment. No special physical demands required.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers
Fraud Alert
Henry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment.
Please be advised that Henry Schein's official U.S. website is www.henryschein.com. Any other format is not genuine. Any jobs posted by Henry Schein or its recruiters on the internet may be accessed through Henry Schein's on-line "career opportunities" portal through this official website. Applicants who wish to seek employment with Henry Schein are advised to verify the job posting through this portal.
No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process.
Apply To This Job