Vendor Specialist

Job Summary

Vendor Specialists are responsible for building and maintaining relationships with our vendors and internal

teams to improve the quality of information to our drop shipment customers. They use multiple software tools to assist internal & external teams, manage open drop ship orders, and provide updates to our customers. Vendor Specialists review reports to assess vendor performance metrics and identify and address vendor improvements.
Responsibilities

Vendor Management
• Build, manage, and leverage relationships with Vendors and Procurement to improve the drop ship customer experience
• Serve as an expert point of contact on assigned vendors
• Evaluate Vendor performance using Vendor Specialist Metrics and other reports to propose and act on solutions
• Assist in the vendor onboarding process and educate vendors on Drop Shipment's processes & expectations

Customer Support
• Collaborate with others in Order Optimization and internal departments to ensure effective processing of orders
• Follow up daily on open purchase orders to ensure that customers have up to date information on their drop shipped orders
• Communicate issues and provide solutions to customers on their drop shipped orders
• Address incoming emails by troubleshooting issues, resolving customer pain points, and improving vendor performance

Continuous Improvement
• Propose additional reporting needs to enhance the customer experience, vendor performance, and individual performance
• Identify opportunities to reduce the need for incoming and outgoing emails
• Evaluate current processes and suggest any appropriate improvements to increase process efficiency and improve the customer experience

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