VA/CSR
Schedule: 4 hours Monday to Friday
Key Responsibilities
• Handle inbound and outbound customer interactions via email, phone calls, and live chat, ensuring timely and professional support
• Process, review, and manage customer orders accurately, including order creation, updates, cancellations, returns, and refunds
• Respond to customer inquiries related to orders, products, billing, and delivery status while providing excellent customer service
• Maintain accurate and up-to-date customer and order records in CRM and order management systems (Shopify experience preferred)
• Coordinate with internal teams and third-party partners to ensure smooth order fulfilment and issue resolution
• Document all customer interactions and order-related activities clearly and consistently
• Follow company SOPs, QA standards, and data privacy guidelines while meeting productivity and customer satisfaction targets
Qualifications
At least 3 years of experience as a Customer Service Representative
Minimum of 2 years of order processing experience
Proven experience handling email, calls, and chat support
Shopify experience is preferred (order management, updates, and tracking)
Strong verbal and written English communication skills
Excellent organizational and multitasking abilities
Ability to work independently in a remote setup
Reliable internet connection and professional home workspace
Apply Now
Apply Now
Key Responsibilities
• Handle inbound and outbound customer interactions via email, phone calls, and live chat, ensuring timely and professional support
• Process, review, and manage customer orders accurately, including order creation, updates, cancellations, returns, and refunds
• Respond to customer inquiries related to orders, products, billing, and delivery status while providing excellent customer service
• Maintain accurate and up-to-date customer and order records in CRM and order management systems (Shopify experience preferred)
• Coordinate with internal teams and third-party partners to ensure smooth order fulfilment and issue resolution
• Document all customer interactions and order-related activities clearly and consistently
• Follow company SOPs, QA standards, and data privacy guidelines while meeting productivity and customer satisfaction targets
Qualifications
At least 3 years of experience as a Customer Service Representative
Minimum of 2 years of order processing experience
Proven experience handling email, calls, and chat support
Shopify experience is preferred (order management, updates, and tracking)
Strong verbal and written English communication skills
Excellent organizational and multitasking abilities
Ability to work independently in a remote setup
Reliable internet connection and professional home workspace
Apply Now
Apply Now