VA/CSR
Schedule: 4 hours Monday to Friday Key Responsibilities • Handle inbound and outbound customer interactions via email, phone calls, and live chat, ensuring timely and professional support • Process, review, and manage customer orders accurately, including order creation, updates, cancellations, returns, and refunds • Respond to customer inquiries related to orders, products, billing, and delivery status while providing excellent customer service • Maintain accurate and up-to-date customer and order records in CRM and order management systems (Shopify experience preferred) • Coordinate with internal teams and third-party partners to ensure smooth order fulfilment and issue resolution • Document all customer interactions and order-related activities clearly and consistently • Follow company SOPs, QA standards, and data privacy guidelines while meeting productivity and customer satisfaction targets Qualifications At least 3 years of experience as a Customer Service Representative Minimum of 2 years of order processing experience Proven experience handling email, calls, and chat support Shopify experience is preferred (order management, updates, and tracking) Strong verbal and written English communication skills Excellent organizational and multitasking abilities Ability to work independently in a remote setup Reliable internet connection and professional home workspace Apply tot his job
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