V104 - Intake and Client Experience Specialist

Job Duck is hiring a virtual V104 - Intake and Client Experience Specialist Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, in most cases a law firm. Job Description: Summary: We’re looking for a proactive and people-focused Intake Specialist who thrives in a fast-paced, client-centered environment. In this role, you’ll be the first point of contact for potential clients, guiding them through the intake process with clarity and care. You’ll play a key role in qualifying leads, scheduling consultations, and ensuring smooth communication between clients and the team. If you enjoy helping others, staying organized, and working independently with tech tools, this role will feel like a perfect fit. • Monthly Compensation: $1,150 to $1,220 US Responsibilities include, but are not limited to: • Manage the full intake process for new client inquiries • Qualify leads using established criteria • Schedule consultations and marketing appointments • Follow up with leads and clients via email and Slack • Post and apply payments using Clio • Run invoices and follow up on outstanding payments • Assist with administrative projects as assigned • Support the transition away from an answering service by providing dedicated intake support Key Skills: • Strong communication and customer service skills • Ability to work independently and manage time effectively • Tech-savvy and comfortable learning new systems • Detail-oriented and organized • Professional, empathetic, and responsive in client interactions Requirements: • 1-2 years of experience in legal intake preferred but not required • Prior experience in a client-facing or administrative role • Comfortable working remotely and independently • Reliable internet connection and quiet workspace Softwares: • CRM: Lawmatics (for leads) • Communication: Slack, Gmail • Other tools: Clio (for payments and invoicing), Dropbox, MS Word, DialPad (VOIP) Timezone: EST Work Shift: 8:30 AM - 5:30 PM [EST][EDT] (United States of America) Languages: English, Spanish We believe that Every Great Person Deserves a Great Job. This position is home-based, allowing you to work from the comfort of your own home. So, take the first step and apply now! Our application process involves multiple stages, and submitting your application is just the beginning. Every candidate needs to successfully pass each stage to become part of our team. Please keep an eye on your email and WhatsApp for the next steps, as we'll assign someone to guide you through the application process. Be sure to check your spam folder as well. Apply tot his job