V102 - Receptionist | Reception and Administrative Support Specialist

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Job Description:

Job Duck is seeking a dynamic and highly organized Reception & Administrative Support Specialist to support a fast-paced personal injury law practice. This role is ideal for someone who thrives in a structured, KPI-driven environment and enjoys being the first point of contact for clients. You will play a key role in managing high-volume communications, maintaining accurate records, and ensuring urgent matters are addressed promptly. Your ability to stay organized, prioritize effectively, and bring positive energy to daily interactions will directly impact both client experience and internal workflow efficiency. This opportunity is perfect for a driven, detail-oriented professional who enjoys working with purpose and measurable goals.

Monthly Compensation: 1,015 to 1,100 USD

Responsibilities include, but are not limited to:

• Prioritize urgent matters and prevent task backlogs

• Maintain organized and up-to-date client records and documentation

• Conduct timely follow-ups and ensure deadlines are consistently met

• Document all communications accurately within the CRM

• Schedule appointments and manage calendars as needed

• Support internal team coordination and workflow efficiency

• Complete assigned tasks within a structured, KPI-driven system

• Handle high-volume calls while maintaining accuracy and efficiency

• Manage inbound and outbound client communications with professionalism and urgency

Requirements:

• Time Zone: PST
• Schedule: 08:00/08:30 AM PST to 4:30/5:00/5:30 PM PST
• Language Requirement: English only
• Call Volume Expectation: 45+ calls per day, over 200 calls per week
• Experience working in a KPI-based or performance-tracked environment required
• Previous experience in legal, personal injury, or client-facing administrative roles preferred
• Ability to manage high call volumes with professionalism and urgency
• Experience with CRM systems required
• Experience with VoIP phone systems required
• Proficiency with email and calendar management tools required
• Comfortable using internal communication platforms

Required Skills

• Strong verbal and written communication skills
• High sense of urgency and accountability
• Detail-oriented with strong organizational abilities
• Deadline-driven and process-focused
• Ability to multitask in a high-volume environment
• Professional and client-focused demeanor
• Extroverted and confident communicator
• Proactive and solution-oriented mindset
• Strong follow-through and task completion skills
• Adaptability within structured workflows

Work Shift:

Languages:

English

Ready to dive in? Apply now and make sure to follow all the instructions!

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.

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