UX Researcher - Remote
About the position Welcome to Veradigm, where our Mission is transforming health, insightfully. Join the Veradigm team and help solve many of today's healthcare challenges being addressed by biopharma, health plans, healthcare providers, health technology partners, and the patients they serve. At Veradigm, our primary focus is on harnessing the power of research, analytics, and artificial intelligence (AI) to develop scalable data-driven solutions that bring significant value to all healthcare stakeholders. Together, we can transform healthcare and enable smarter care for millions of people. The Veradigm Design & Human Experience team ideates, envisions, and crafts meaningful digital experiences for healthcare professionals and their patients across the care continuum. The team's three core capabilities of Research, Strategy, and Design are orchestrated to elevate the electronic health records (EHR) and practice management (PM) experiences within Veradigm's suite of Provider products. The UX Researcher plays a critical role in delivering a clear customer perspective and generating impactful insights to help build great products for our healthcare practices. You would work closely with the product, design, engineering, marketing, and customer success teams to carry the voice of our users through everything we do. Responsibilities • Collaborate with design, program management, customer-facing teams, and other stakeholders to help identify and prioritize the most critical research questions guided by customer needs and business objectives • Work with stakeholders to establish clear metrics for measuring success and track those metrics over time • Manage recruiting, scheduling, compensation and other logistics for research studies • Plan and execute research using a variety of methods such as surveys, field research, interviews, concept testing, diary studies, usability testing (remote and in-person), etc • Partner with product designers and product managers to validate and test design prototypes • Analyze research data and create actionable insights and recommendations for the team and company to deliver continual customer experience improvements • Review and integrate analytics data to bring a holistic view to overall research insights • Share research findings to all levels of the organization through a variety of creative formats (insight decks, videos, etc.) to help our organization maintain a deep understanding and empathy for our customers • Advocate for the voice of the customer throughout the organization Requirements • Bachelor's or Master's Degree in a relevant discipline or equivalent Technical / Business experience required • 2-4 years relevant work experience Preferred Benefits • Comprehensive compensation and benefits package • Holidays • Vacation • Medical insurance • Dental insurance • Vision insurance • Company paid life insurance • Retirement savings Apply tot his job