UX Interaction Designer

Job Description Summary
Creates measurable business and customer value by defining and designing product, system, and service experiences grounded in human behavior, data, and business strategy. This role operates as a UX Interaction Designer who shapes what problems to solve and why—while guiding solution direction across cross-functional teams in complex, enterprise environments.

Leverages modern UX practices, including AI-assisted research, design generation, conversational interfaces, and insight synthesis, to accelerate decision-making and improve outcomes. Drives alignment between user needs, business objectives, and technical feasibility across system-level experiences.

Impacts the organization’s ability to deliver high-quality, outcome-driven products with speed and precision, operating with strong judgment in ambiguous and high-stakes contexts.

Job Description
Design Strategy & Problem Framing
Define and frame high-value customer and business problems using qualitative and quantitative research, analytics, and stakeholder input
Lead discovery efforts to uncover unmet needs, operational inefficiencies, and opportunity areas within complex systems
Translate ambiguous problem spaces into clear opportunity areas, design principles, and measurable outcomes
AI-Enabled UX & Productive AI
Leverage AI tools (e.g., generative AI, research synthesis tools, design copilots)
Thoughtfully integrate AI into end-to-end design workflows (e.g., research synthesis, prototyping, concept generation) to drive speed, innovation, and decision quality
Apply human-AI interaction principles to ensure transparency, usability, and trust in AI-powered experiences
Conversational & Interaction Design
Design and deliver NLQ (Natural Language Query) and chat-based interfaces, including context-aware, multi-turn conversational experiences
Define interaction models for AI systems that balance automation, user control, and explainability
Ensure conversational patterns are intuitive, scalable, and aligned to user mental models
Experience & System Design
Design scalable, cohesive solutions across complex, multi-product ecosystems
Create annotated prototypes and wireframes that communicate complex software behaviors
Contribute to and evolve design systems, patterns, and governance frameworks
Conduct user research and synthesize insights into actionable visualizations
Systemic Design Thinking
Apply deep understanding of design systems to ensure all components—including conversational interfaces—are scalable, accessible, and consistent across the product ecosystem
Align interaction patterns with enterprise design standards and governance models
Connect individual feature design decisions to broader system behavior and long-term platform strategy
Outcome-Driven Product Development
Partner with Product Management and Engineering to translate abstract problems into clear design roadmaps and deliverables
Drive outcomes by linking design decisions to measurable business and user impact
Balance desirability, feasibility, and viability in solution development
Cross-Functional Leadership
Influence product and engineering strategy through evidence-based recommendations
Represent the user’s voice across cross-functional teams and decision forums
Facilitate alignment across UX, Product, and Engineering on priorities, trade-offs, and solution direction
Required Qualifications
For roles in Mexico Bachelor’s degree
For roles in Brazil: Experience in Digital Technology and UX Strategy/Design; knowledge level comparable to a bachelor’s degree in design.
Experience in Digital Technology and UX Strategy/Design; knowledge level comparable to a Bachelor’s degree in Design

For roles in the USA:

Bachelor’s Degree in Design with minimum 2 years of experience; or equivalent experience in UX, product design, or related fields

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Desired Characteristics
Strategic Mindset: Naturally connects individual feature design to broader system behavior and long-term platform strategy. Moves beyond "pixel-pushing" to link design efforts directly to measurable business outcomes.
AI & Conversational Fluency: Demonstrated ability to go beyond basic chat implementation; understands the nuances of human-AI trust, conversational state management, and the ethical implications of automated systems.
Systemic Craftsmanship: A "systems-first" designer who approaches Figma components not just as assets, but as scalable governance tools. Proficient in leveraging automation (Figma Make, etc.) to maintain high-velocity output without sacrificing quality.
Influential Leadership: A proactive communicator who can translate technical complexity into clear, compelling narratives for non-design stakeholders. Comfortable operating where projects are ambiguous and direction is evolving.
Cross-Disciplinary Agility: A team player who balances desirability, feasibility, and viability, effectively bridging the gap between product strategy and engineering execution.

Additional Information
Relocation Assistance Provided: No

#LI-Remote - This is a remote position