UX Designer (Remote) - American Express

Remote Full-time
We're seeking a talented UX Designer to join our team at American Express, where you'll play a key role in crafting innovative, user-centered experiences that drive business results. As a UX Designer, you'll be responsible for transforming ideas, business opportunities, research, and creative vision into tangible results that deliver clear, usable, valuable, and enjoyable experiences for our customers.

Job Summary:

Location: Remote (Atlanta, USA)
Job Type: Full-time
Hours: 8 hours/day
Salary: $26/hour
Company: American Express
Start Date: Immediate openings available


About the Role:
As a UX Designer at American Express, you'll be part of the OnBrand team, our in-house creative agency. You'll work closely with cross-functional teams to develop groundbreaking ideas and create seamless, start-to-finish experiences across digital touchpoints. Your primary focus will be on understanding customer needs, tasks, and goals, and translating them into intuitive, user-friendly experiences.

Responsibilities:

Transform ideas, business opportunities, research, and creative vision into tangible results
Participate in customer discovery sessions, design thinking, and journey/empathy mapping to understand customer pain points
Utilize analytical skills and strategic perspective to identify trends and suggest solutions that improve the customer experience
Provide customer experience perspective to American Express product partners
Collaborate with Product Directors to determine their understanding needs, make recommendations, and craft strategies that align with their product roadmap
Help ideate and create innovative solutions that meet business objectives and requirements while helping customers achieve their goals
Deliver future-thinking, customer-centered designs
Communicate effectively with various stakeholders, including creative, product, business, strategy, and tech teams
Ensure quality and consistency of UX deliverables, including site maps, process flows, wireframes, functional specifications, and user research


Requirements:

Bachelor's degree in a design-related field
3+ years of experience in User Experience, Collaboration Design, or Product Management
Strong understanding of the UX workflow and agile, collaborative processes
Customer-first mentality with a balance of design needs and business acumen
Ability to simplify complex interactions into intuitive customer experiences
Knowledge of various qualitative research methods and tools, such as usability testing, remote testing, and how to apply them
Experience with designing customer journeys, identifying pain points, and designing solutions to address customer issues
Ability to draw on multiple data sources to inform customer-centered recommendations
Excellent communication skills, with the ability to engage, influence, and inspire partners and stakeholders
Strong organizational skills, individual drive, and personal accountability
Proficiency in design tools, such as Figma, Sketch/Invision, Adobe Creative Suite, and Microsoft Office


What We Offer:

Competitive salary and benefits package
Opportunity to work with a talented, cross-functional team
Remote work arrangement with flexible hours
Professional development and growth opportunities


If you're a passionate UX Designer looking to make a meaningful impact, we'd love to hear from you! Please submit your application, including a link to your online portfolio, to be considered for this exciting opportunity.

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