UX Design Intern

UX Design Summer InternLocation: Remote Company: Happy ReturnsDuration: Summer (10–12 weeks)Team: DesignHappy Returns is seeking a thoughtful, user-centered UX Design Summer Intern to join our Design team. This remote role offers the opportunity to shape intuitive, high-impact experiences across our returns platform, working at the intersection of e-commerce, logistics, and retail. You’ll collaborate closely with product managers, engineers, and operations teams to design solutions that improve both customer and partner experiences.What You’ll Do:• User Research: Conduct user research (interviews, usability testing, surveys) to understand customer, retailer, and operations pain points across the returns journey• Experience Design: Create wireframes, user flows, and high-fidelity designs to improve key product experiences across Happy Returns’ platform• Prototyping: Develop interactive prototypes to test and validate design concepts quickly• Cross-Functional Collaboration: Partner with Product, Engineering, and Operations to translate business requirements into intuitive user experiences• Design Systems: Contribute to and leverage existing design systems to ensure consistency and scalability across products• Data-Informed Design: Use qualitative and quantitative insights (user data, behavioral metrics) to inform design decisions and iterate on solutionsWho You Are:• Education: Currently pursuing a degree in Design, Human-Computer Interaction (HCI), Psychology, or a related field (undergraduate or graduate)• Design Thinking: Strong understanding of user-centered design principles and problem-solving frameworks• Communication: Able to clearly articulate design decisions and present work to cross-functional stakeholders• Collaboration: Comfortable working in a fast-paced, remote, cross-functional environment• Curiosity: Passionate about improving user experiences and interested in e-commerce, logistics, or retail technologyRequirements:• Portfolio: A portfolio demonstrating UX/UI design work, including process (research, ideation, iteration)• Tools: Proficiency in design tools such as Figma (preferred), Sketch, Adobe XD, or similar• Research & Testing: Familiarity with usability testing, user interviews, and synthesis of insights• Bonus: Exposure to design systems, interaction design, or data-informed product design

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