Сustomer Support Specialist - Japanese Speaker
Responsibilities
Efficiently respond and communicate with clients to understand and service their needs via via different communication channels: live chat, messengers, tickets system, phone
Effectively analyse customer data to make appropriate recommendations and problem resolutions
Resolve product or service concerns by clarifying the customer’s problem, determine the cause, select and explain the best solution to solve the problem, expedite correction or adjustment, follow up to ensure resolution
Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
Build rapport with clients and effectively resolve conflicts and contradictions
Contribute to team effort by accomplishing related results as needed
Commit to meeting quality standards in processing customer queries
Requirements
Basic knowledge of work with Google framework (Drive, Sheets, Docs). Experience of resolving difficult issues
Experience of communication with angry clients
Basic understanding of empathy. Understanding of customer service with ability to identify weak areas
Basic knowledge of best CS practice
Proficiency speaking and writing in Japanese and English
Strong interpersonal skills
High level of professionalism
Attention to detail and punctuality
Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards)
Stable internet connection
We offer:
Working for a dynamically growing company
Trainee period
Opportunity to work remotely
12 shifts of annual leave per year
8 shifts of sick leave per year
Professional education budget
Language learning budget
Wellness budget (gym membership, sports gear and related expenses)
Efficiently respond and communicate with clients to understand and service their needs via via different communication channels: live chat, messengers, tickets system, phone
Effectively analyse customer data to make appropriate recommendations and problem resolutions
Resolve product or service concerns by clarifying the customer’s problem, determine the cause, select and explain the best solution to solve the problem, expedite correction or adjustment, follow up to ensure resolution
Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
Build rapport with clients and effectively resolve conflicts and contradictions
Contribute to team effort by accomplishing related results as needed
Commit to meeting quality standards in processing customer queries
Requirements
Basic knowledge of work with Google framework (Drive, Sheets, Docs). Experience of resolving difficult issues
Experience of communication with angry clients
Basic understanding of empathy. Understanding of customer service with ability to identify weak areas
Basic knowledge of best CS practice
Proficiency speaking and writing in Japanese and English
Strong interpersonal skills
High level of professionalism
Attention to detail and punctuality
Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards)
Stable internet connection
We offer:
Working for a dynamically growing company
Trainee period
Opportunity to work remotely
12 shifts of annual leave per year
8 shifts of sick leave per year
Professional education budget
Language learning budget
Wellness budget (gym membership, sports gear and related expenses)