UnisLink - Client Experience Manager - RCM

UnisLink - Client Experience Manager - RCM In order to use this site, it is necessary to enable JavaScript. Here are the instructions how to enable JavaScript in your web browser . All Jobs > Client Experience Manager - RCM UnisLink Apply Client Experience Manager - RCM Fully Remote • Remote Apply Description As a Client Experience Manager for UnisLink, you will be responsible for ensuring a positive and successful client experience that supports UnisLink’s vision to be the trusted partner of choice that 100% of our clients would recommend to a friend or colleague. You will serve as the primary owner of the client relationship and facilitate high-level contacts and decision-making to guide client success via a thorough understanding of client priorities and success metrics. Your role will also require you to develop long-term client relationships to ensure they remain successful and realize the full value of their partnership with UnisLink. Key Responsibilities · Serve as the primary owner of the client relationship and facilitator of high-level contacts and decision-making. · Manage the overall performance and financial health for a portfolio of assigned accounts (book of business). · Develop a deep understanding of the client’s practice, proactively and professionally communicating performance, trends, and best practices. · Continuously assess client experience and satisfaction, identify opportunities for improvement and work with appropriate resources to implement change. · Act as a subject matter expert for UnisLink Operations (including compliance, core processes, and UnisLink’s reporting and analytics platform). · Assist clients in becoming expert users of UnisLink’s client facing technology. · Coordinate and manage workflows that require client review and approval. · Participate in the contract renewal process as the primary owner of the client relationship. · Oversee tracking of all special client projects, including creation and development of remediation action plans when needed. · Coordinate and facilitate weekly, monthly, and quarterly performance review, issue triage and communications with key clients and internal stakeholders. · Maintain a high level of knowledge of the RCM industry as well as clients’ market environments. · Take initiative to update job knowledge by participating in self-development or educational opportunities and/or the assignment of new responsibilities. · Provide feedback and support to others involved with client-customer satisfaction. · Establish a reputation as a trusted advisor, internally and externally. · Follow UnisLink’s vision and mission with regards to exceeding customer expectations. · Promote UnisLink’s core values of Respect, Integrity, Customer Focus, and Continuous Improvement · Ensure confidentiality of sensitive information and that all communications are handled in a manner consistent with compliance policies and actively comply with all UnisLink policies and procedures. · Other duties as assigned. Qualifications: · High School Diploma required. · Bachelor’s Degree preferred or equivalent experience. · 2+ years of Revenue Cycle Management experience. · 2+ years of experience in a customer-facing role. · Proven track record of cultivating and valuing long-term relationships with clients and colleagues. · Strong knowledge of the RCM industry · Effective communication skills and presence. · Strong analytical skills. · Excellent presentation skills · Innovative and creative thinking skills. · Ability to assess problems and implement solutions. · Highly motivated self-starter, independent thinker capable of working both independently and within a collaborative team environment. Apply View All Jobs Powered by Privacy Policy Payroll & HR Software