Undergraduate CRM Analyst (998686)
About the position Xavier University's Prospect Strategy & Operations team invites applications for an Undergraduate CRM Analyst. The Undergraduate CRM Analyst is responsible for expanding and improving the systemic utilization of Technolutions Slate for the purposes of improving enrollment operations and initiatives. The role is a key technical resource responsible for the daily operation, maintenance, and optimization of the university's CRM system. This role focuses on executing system processes, managing data integrity, and supporting end-users in their use of Slate for recruitment, admissions, and communication. This position reports through the Director of Enrollment Systems and works closely with all staff within the Division of Strategic Enrollment Management. The position has the option to be fully remote or hybrid from Xavier's campus in Cincinnati, OH. The anticipated hiring range for this position is $53,000 - $57,000. Responsibilities • Daily administration of Technolutions Slate instances (Undergraduate, Graduate, and Re-recruit) under the guidance of the Director of Enrollment Systems. • Primary focus on the efficient operations and enhancement of the Undergraduate instance. • Maintain data integrity by ensuring accurate data entry and troubleshooting errors. • Manage data imports, exports, and integrations with other university systems (e.g., SIS). • Regular maintenance of source formats and data feeds from third-party vendors. • Build and refine queries/reports to support Undergraduate Admissions and Enrollment Intelligence. • Assist in data segmentation for targeted communications, recruitment efforts, and advanced reporting. • Configure and maintain application review workflows, oversee revisions to the Slate-hosted application, and provide quality assurance testing for the decision release processes. • Regular Operations to staff to ensure processes are functioning as expected. • Develop and update forms, event registration/event pages, and related communication components. • Provide guidance and support to end-users on Slate functionality. • Troubleshoot technical issues and document solutions for common challenges. • Assist with user training and best practice implementation. • Test new Slate features and updates before deployment. • Identify and recommend system improvements to enhance recruitment and admissions efficiency. • Assist in implementing and documenting changes to Slate configurations. • Other duties as assigned. Requirements • Bachelor's degree in Computer Science, Business Analytics, or Information Systems. • One to two years of related work experience. • Previous experience with Technolutions Slate CRM is strongly preferred. • Excellent written and verbal communication skills. • Ability to work collaboratively with a diverse community of students, faculty, and other staff members. • Attention to detail and problem-solving skills. • Ability to function in a multi-tasked environment. Benefits • Comprehensive insurance plans including medical, dental, vision, and prescription coverage. • Tax advantaged accounts including health savings account, flexible spending accounts, and dependent care account. • Financial security via life and long-term disability insurance, accident and illness insurance, and retirement savings plans. • Generous paid time off work options including vacation, sick leave, and holidays. • Tuition remission for employees and their eligible dependents. Apply tot his job