Undergraduate Admissions Counselor I/II - Dallas/Fort Worth
About the position This position is located in Dallas/Fort Worth, Texas. Both levels The Undergraduate Admissions Counselor I/II identifies, recruits, and contributes to increasing the population of admitted and enrolled students and/or is responsible for program development and implementation in the Dallas/Fort Worth region of Texas. This position recruits new freshmen and/or transfer students to UTSA and assists with recruiting plans, retention programs and/or UTSA admissions events both on and off campus. Responsibilities • Travels to high schools, colleges and other learning institutions to recruit prospective students. • Manages an assigned geographic territory including high schools, some colleges and other areas across the state. • Responsible for counseling & outreach to students and parents on the admission requirements and procedures, and works directly with them to resolve extenuating circumstances, complaints and appeals. • Coordinates with high school counselors to facilitate the application process. • Manages data, prospects, applicants and recruitment territories through the customer relations management (CRM) system to enhance student relationships, communication timelines and to connect students with other areas of the university. • Implement recruitment activities such as application workshops, information sessions and other recruitment projects. • Assists with recruiting and outreach of other programs such as UTSA Top Scholar, Honors College, and special retention programs. • Cultivates working relationships with university colleges, departments, counselors and advisors to enhance customer service and satisfaction as well as establish community contacts. • Represents Undergraduate Admissions and Recruitment in a public-speaking capacity both on and off campus and maintain records of these activities in the CRM. • Conducts Financial Aid Information and Outreach presentations. • Assists with the committee review reading process. • Maintains a high level of working knowledge of university information, organization, opportunities and policies. • Reports statistical data on programs, projects, Salesforce cases and travel activities. • Serves as a mentor to new admissions counselors, coordinates some travel schedules and assignments and assists with recruiting plans, retention programs, UTSA admissions events both on and off campus and occasional training. • Represent Senior Counselor, Assistant Director, or Associate Director in campus activities when needed. Requirements • Bachelor's degree from an accredited institution. • A valid driver's license upon date of hire. • This position requires the ability to maintain the security and integrity of UTSA and its infrastructure. • One (1) year of full-time equivalent experience in admissions, recruiting, advising, or related enrollment and/or student service experience. • Master's degree can substitute for required experience. • Two (2) years of full-time equivalent experience in admissions, recruiting, advising, or related enrollment and/or student service experience. • Master's degree can substitute for one (1) year of experience. • Demonstrated organizational, written, and verbal communication skills. • Excellent interpersonal skills; organizational skills; ability to multi-task and work cooperatively with others. Nice-to-haves • One (1) year of higher education recruitment experience and experience with a customer relation management system (CRM). • Two (2) years of higher education recruitment experience and experience with a customer relation management system (CRM). Apply tot his job