Trip Support Specialist I
At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
Trip Support Specialist – Aviation
Location: Johannesburg, South Africa
World Fuel
About the Role
World Fuel Services, part of World Kinect, is a global leader in aviation fuel and trip support services, supporting aircraft operations in over 8,000 locations worldwide.
We are expanding our Johannesburg office and are seeking Trip Support Specialists to join our Aviation Operations team. This is an exciting opportunity to work in a fast-paced, global environment supporting complex international flight operations.
As a Trip Support Specialist, you will play a critical role in coordinating end-to-end flight support services, ensuring seamless execution of international trips for our customers while delivering a world-class service experience.
What You’ll Do
In this dynamic, customer-facing role, you will:
Manage and coordinate end-to-end aviation trip support services, including:
Ground handling
Overflight and landing permits
Fuel arrangements
Customs and immigration services
Crew accommodation and transportation
Act as a key point of contact for customers, ensuring clear, timely, and professional communication throughout all stages of the trip
Monitor and manage active trip operations, ensuring all information is accurate, up to date, and aligned with customer requirements
Handle incoming operational communications, including phone, email, and aviation messaging systems (e.g. SITA/AFTN)
Maintain and update trip data within operational systems with a high degree of accuracy
Collaborate closely with internal teams (fuel, customer relations, commercial) to deliver seamless service
Support customers with fuel quotes and arrangements, including after-hours when required
Proactively identify and resolve operational challenges to ensure smooth, safe, and efficient trip execution
Contribute to building strong, long-term customer relationships through exceptional service delivery
What We’re Looking For
We are looking for driven, detail-oriented professionals with a passion for aviation and customer service:
Strong customer service mindset with the ability to manage high-pressure situations
Excellent communication skills (verbal and written in English)
High attention to detail and ability to manage multiple priorities simultaneously
Strong problem-solving skills and ability to think quickly in operational environments
Ability to work both independently and as part of a team
Strong organizational and time management skills
Experience & Background
Experience in aviation operations, trip planning, flight dispatch, or travel/logistics support is highly preferred
Prior experience in:
Air charter operations
Flight planning
Ground handling or airport operations
Corporate aviation or airline operations
Aviation knowledge is essential (airport operations, permits, flight processes, etc.)
Aviation Dispatch Certification (FAA / FOO or equivalent) is a strong advantage
Experience using aviation systems or operational platforms is beneficial
Working Hours
This role operates on a shift-based schedule, including:
Evenings
Weekends
Public holidays
👉 Flexibility is essential due to the 24/7 nature of global aviation operations
Education
Minimum Matric (Grade 12) required
Why Join World Fuel Services?
Be part of a global aviation leader supporting flights worldwide
Work in a high-impact, fast-paced operational environment
Gain exposure to international flight operations and global logistics
Join a collaborative, high-performing team in a growing office
#WFS
##LI-JH1
Please note that by submitting an employment application you consent to World Fuel Services processing your information for this role and potentially for future employment opportunities, in accordance with applicable laws. To learn more about how we protect and/or process personal information, please visit the WFS Privacy Center at: https://www.wfscorp.com/en/privacy-center.
MH Aviation Services (PTY) Ltd.
Apply To This Job
Trip Support Specialist – Aviation
Location: Johannesburg, South Africa
World Fuel
About the Role
World Fuel Services, part of World Kinect, is a global leader in aviation fuel and trip support services, supporting aircraft operations in over 8,000 locations worldwide.
We are expanding our Johannesburg office and are seeking Trip Support Specialists to join our Aviation Operations team. This is an exciting opportunity to work in a fast-paced, global environment supporting complex international flight operations.
As a Trip Support Specialist, you will play a critical role in coordinating end-to-end flight support services, ensuring seamless execution of international trips for our customers while delivering a world-class service experience.
What You’ll Do
In this dynamic, customer-facing role, you will:
Manage and coordinate end-to-end aviation trip support services, including:
Ground handling
Overflight and landing permits
Fuel arrangements
Customs and immigration services
Crew accommodation and transportation
Act as a key point of contact for customers, ensuring clear, timely, and professional communication throughout all stages of the trip
Monitor and manage active trip operations, ensuring all information is accurate, up to date, and aligned with customer requirements
Handle incoming operational communications, including phone, email, and aviation messaging systems (e.g. SITA/AFTN)
Maintain and update trip data within operational systems with a high degree of accuracy
Collaborate closely with internal teams (fuel, customer relations, commercial) to deliver seamless service
Support customers with fuel quotes and arrangements, including after-hours when required
Proactively identify and resolve operational challenges to ensure smooth, safe, and efficient trip execution
Contribute to building strong, long-term customer relationships through exceptional service delivery
What We’re Looking For
We are looking for driven, detail-oriented professionals with a passion for aviation and customer service:
Strong customer service mindset with the ability to manage high-pressure situations
Excellent communication skills (verbal and written in English)
High attention to detail and ability to manage multiple priorities simultaneously
Strong problem-solving skills and ability to think quickly in operational environments
Ability to work both independently and as part of a team
Strong organizational and time management skills
Experience & Background
Experience in aviation operations, trip planning, flight dispatch, or travel/logistics support is highly preferred
Prior experience in:
Air charter operations
Flight planning
Ground handling or airport operations
Corporate aviation or airline operations
Aviation knowledge is essential (airport operations, permits, flight processes, etc.)
Aviation Dispatch Certification (FAA / FOO or equivalent) is a strong advantage
Experience using aviation systems or operational platforms is beneficial
Working Hours
This role operates on a shift-based schedule, including:
Evenings
Weekends
Public holidays
👉 Flexibility is essential due to the 24/7 nature of global aviation operations
Education
Minimum Matric (Grade 12) required
Why Join World Fuel Services?
Be part of a global aviation leader supporting flights worldwide
Work in a high-impact, fast-paced operational environment
Gain exposure to international flight operations and global logistics
Join a collaborative, high-performing team in a growing office
#WFS
##LI-JH1
Please note that by submitting an employment application you consent to World Fuel Services processing your information for this role and potentially for future employment opportunities, in accordance with applicable laws. To learn more about how we protect and/or process personal information, please visit the WFS Privacy Center at: https://www.wfscorp.com/en/privacy-center.
MH Aviation Services (PTY) Ltd.
Apply To This Job