TRICARE Customer Service Representative - East Coast (Full-Time Remote Opportunity)
We are seeking a highly skilled and compassionate TRICARE Customer Service Representative to join our team at TriWest Healthcare Alliance. As a critical member of our Contact Center, you will provide exceptional customer service to our nation's heroes, facilitating their healthcare needs and ensuring a seamless experience. If you have a passion for serving others and a strong background in customer service, we encourage you to apply for this exciting opportunity.
About the Role:
Provide outstanding customer service to TRICARE beneficiaries and providers via phone, chat, email, or written correspondence
Respond to inquiries regarding enrollment, claims, referrals, authorizations, and appointments
Utilize sound judgment and available tools to resolve customer issues on the initial contact
Meet department productivity and performance metrics, including consistent attendance and adherence to published schedules
Document customer interactions and cases in a customer relationship management (CRM) system
Participate in continuous training to become fully proficient in resolving customer inquiries
Requirements:
High school diploma or GED
U.S. citizenship
Ability to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
At least two years of professional work experience in a customer service environment
Excellent verbal and writing skills
Technology literate and experienced in navigating multiple screens or web browsers at one time
Proven ability to work independently in a remote work environment
Preferred Qualifications:
TRICARE customer service experience
Contact center experience, including call center chat messaging
Military connectedness
What We Offer:
Competitive salary (annual base salary for Washington D.C. residents: $39,000 - $50,000 depending on experience)
Comprehensive and progressive compensation and benefits package, including medical, dental, and vision coverage, generous paid time off, 401(k) retirement savings plan, and more
Opportunities for frequent pay raises, overtime, recognition, and reward programs
Remote work opportunities (NC, SC, VA/DC, MD, and FL only)
A dynamic and inclusive work environment that values teamwork and diversity
How to Apply:
If you are a motivated and customer-focused individual who is passionate about serving others, please submit your application to join our team. TriWest Healthcare Alliance is an equal employment opportunity employer, and we encourage candidates from all backgrounds to apply.
Apply Now
Apply Now
About the Role:
Provide outstanding customer service to TRICARE beneficiaries and providers via phone, chat, email, or written correspondence
Respond to inquiries regarding enrollment, claims, referrals, authorizations, and appointments
Utilize sound judgment and available tools to resolve customer issues on the initial contact
Meet department productivity and performance metrics, including consistent attendance and adherence to published schedules
Document customer interactions and cases in a customer relationship management (CRM) system
Participate in continuous training to become fully proficient in resolving customer inquiries
Requirements:
High school diploma or GED
U.S. citizenship
Ability to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
At least two years of professional work experience in a customer service environment
Excellent verbal and writing skills
Technology literate and experienced in navigating multiple screens or web browsers at one time
Proven ability to work independently in a remote work environment
Preferred Qualifications:
TRICARE customer service experience
Contact center experience, including call center chat messaging
Military connectedness
What We Offer:
Competitive salary (annual base salary for Washington D.C. residents: $39,000 - $50,000 depending on experience)
Comprehensive and progressive compensation and benefits package, including medical, dental, and vision coverage, generous paid time off, 401(k) retirement savings plan, and more
Opportunities for frequent pay raises, overtime, recognition, and reward programs
Remote work opportunities (NC, SC, VA/DC, MD, and FL only)
A dynamic and inclusive work environment that values teamwork and diversity
How to Apply:
If you are a motivated and customer-focused individual who is passionate about serving others, please submit your application to join our team. TriWest Healthcare Alliance is an equal employment opportunity employer, and we encourage candidates from all backgrounds to apply.
Apply Now
Apply Now