Treasury Support Specialist
About the position
The Treasury Support Specialist at Mercantile Bank is a full-time role focused on providing exceptional technical support to business customers. This position allows for a flexible work environment, including the option to work from home part-time. The specialist will engage with customers, manage inquiries, and support the bank's treasury products, contributing to the bank's overall goals and community impact.
Responsibilities
Answer calls from business customers and provide technical support and direction
,
Log and create customer incidents
,
Escalate product and sales related questions to appropriate team members/departments
,
Execute system maintenance and manage administrative tasks
,
Follow up, troubleshoot, and escalate issues effectively
Requirements
High aptitude for technology and learning new systems
,
1-3 years of customer service experience
,
High school diploma or GED
,
Ability to work in an office environment and answer calls/respond to emails Monday through Friday from 8 AM to 5 PM
,
Professional demeanor
,
Excellent verbal and written communication skills
,
Banking and/or Treasury experience is a plus
Nice-to-haves
Prior banking or treasury management experience
Benefits
Competitive compensation
,
Bonus programs
,
Multiple Medical, Dental and Vision plans
,
Company Paid Life Insurance of 3 times your annual salary
,
Health Savings Account
,
Flexible Spending Account
,
3 weeks' vacation
,
Sick time for personal and family care
,
11 paid holidays
,
Giving Day for community work
,
Employee Assistance Program (EAP)
,
Adoption and IVF Assistance
,
Fitness Equipment Purchase Plan
,
401(k) match at 100% up to the first 5% of contribution
,
Employee Stock Purchase Plan
,
529 College Savings Plans
,
Discounted bank services
,
Legal protection
,
Tuition Reimbursement
,
Exceptional training and development opportunities
Apply Now
The Treasury Support Specialist at Mercantile Bank is a full-time role focused on providing exceptional technical support to business customers. This position allows for a flexible work environment, including the option to work from home part-time. The specialist will engage with customers, manage inquiries, and support the bank's treasury products, contributing to the bank's overall goals and community impact.
Responsibilities
Answer calls from business customers and provide technical support and direction
,
Log and create customer incidents
,
Escalate product and sales related questions to appropriate team members/departments
,
Execute system maintenance and manage administrative tasks
,
Follow up, troubleshoot, and escalate issues effectively
Requirements
High aptitude for technology and learning new systems
,
1-3 years of customer service experience
,
High school diploma or GED
,
Ability to work in an office environment and answer calls/respond to emails Monday through Friday from 8 AM to 5 PM
,
Professional demeanor
,
Excellent verbal and written communication skills
,
Banking and/or Treasury experience is a plus
Nice-to-haves
Prior banking or treasury management experience
Benefits
Competitive compensation
,
Bonus programs
,
Multiple Medical, Dental and Vision plans
,
Company Paid Life Insurance of 3 times your annual salary
,
Health Savings Account
,
Flexible Spending Account
,
3 weeks' vacation
,
Sick time for personal and family care
,
11 paid holidays
,
Giving Day for community work
,
Employee Assistance Program (EAP)
,
Adoption and IVF Assistance
,
Fitness Equipment Purchase Plan
,
401(k) match at 100% up to the first 5% of contribution
,
Employee Stock Purchase Plan
,
529 College Savings Plans
,
Discounted bank services
,
Legal protection
,
Tuition Reimbursement
,
Exceptional training and development opportunities
Apply Now