TraX Customer Specialist (Remote USA)
About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Government vertical, our solutions assist government agencies and law enforcement to drive insights from complex data sets, improving operation efficiency, increasing program integrity, discovering, and recovering revenue, and making timely and informed decisions to enhance investigations. You can learn more about LexisNexis Risk at the link below. About our Team The Public Safety Special Investigative Unit (SIU) is comprised of former law enforcement experts, sworn and civilian, who leverage the full suite of LexisNexis solutions and data offerings to provide real-time investigative insights for LexisNexis customers. The SIU team aids law enforcement during critical incidents and major investigations and is available to provide support remotely or onsite, when applicable. Responsibilities The TraX Customer Specialist assists and educates users on LexisNexis Risk solutions and services, focusing on call detail records and geo-location investigations. This role requires same day response to all customer support inquiries, ensuring complete resolution. Our TraX Customer Specialists build strong rapport with customers by maintaining timely, consistent, and proactive and professional communication. Additionally, the specialist advocates for customers by sharing their feedback and suggestions with the product and engineering teams, and liaises with various teams, including engineering, product, sales, education, and subject matter experts to ensure customer satisfaction. This position is 100% remote in the US. Requirements • Have 2+ years of experience with Accurint TraX • Have experience in customer service or in a public-facing position • Have solid organizational, prioritizing and time management skills • Can work in a team setting and independently • Be Self-motivated and dynamic • Demonstrated competence in the application of logic to problems • Demonstrated competence in research and problem resolution • Have solid organizational, prioritizing and time management skills • Preferred Law Enforcement experience as an investigator, detective, or analyst position • US Citizenship required for this particular role Physical and/or logical access to criminal justice information is an essential function of this role. The successful candidate will be required to pass both the standard company background check for all employees and an enhanced criminal background check conducted by the Company's state and local law enforcement partners conducted in compliance with the FBI's Criminal Justice Information System ("CJIS") security policy. Employees in this role may also be subject to ongoing criminal background checks as required by the Company's state and local law enforcement partners. Candidates and/or employees who are not certified by state and local law enforcement to access criminal justice information will not be able to perform the essential functions of this role. Employees who subsequently fail to obtain or maintain CJIS compliance may be reassigned or terminated Additional location(s): Remote - USA - Nationwide U.S. National Base Pay Range: $47,900 - $79,900. Geographic differentials may Apply tot his job